id	single_change	use_transit	primary_travel_mode	meets_needs	gender	email	value_least	transit_experience_best	transit_experience_worst	eligible_for_discount	pay_more_tax	drivers_support_transit	pay_fare	harmonized_transit_tax	pleasant_experience	use_hsr	good_value	use_b_line	route_information	transfers_hard	age	service_reliable	employment_status	area	rate_survey	something_else
12	Move beyond the 'social service' objective to create a full transit system intended to become more popular for city travel than cars. This will require more funding than is spent on roads, plus giving transit vehicles priority on the streets.	Increase frequency of buses; add light rail; extend full service to the whole urban area.	Cycling	DISAGREE	Male		Transom advertising that seems to assume that bus riders are morally deficient.	Riding the subway in Toronto and the skytrain in Vancouver. We need light rail.	Bouncing a full foot off the seat - apparently because the shocks were shot on the bus.	NO	YES	YES	Tickets	YES	AGREE	Occasionally	AGREE	Occasionally	Internet	DISAGREE	55-64	AGREE	Employed Part-Time	Lower Stoney Creek	3	Investment in good public transit should be a priority just like water and sewer systems. It improves the quality of life and makes our community more attractive to live in or set up or run a business in.
13	Have it be a city priority rather than an afterthought. For instance, in planning development, achieving the rides/year goal must be part of the planning process. Looking at recent proposed suburban developments, it is hard to see how you will get above 10 rides/year given their densities, location, planning principles etc.	Better city planning that ensured all new development would be at densities and with design principles to ensure high ridership. Place the HSR as the engine of urban wealth creation that it is, rather than as a social service for those unable to afford a car. Ride more often? Not sure. Maybe better access to Ancaster (Wilson St. area) and Dundas (Pleasant Valley).	Cycling	AGREE	Male		Overcrowding of the McMaster buses, and often the 2-Barton.	Just general -- most of the time, it works as it should.	Tie: Trying to get useful information from the HSR website Trying to use transit to get to the airport (and worse, from the airport, due to the call-ahead provisions of the Trans-Cab service being useless if you are coming by plane)	NO	YES	YES	Tickets	YES	AGREE	Regularly	AGREE	Occasionally	Printed Schedules	AGREE	35-44	AGREE	Employed Full-Time	Downtown	3
14	Similar to Toronto's new "transit city bus plan" we need to develop a plan to complement the core network of rapid transit with a strong "surface" network (ie. buses or non-rapid streetcars). This includes, Maintaining local service in some areas that have been threatened with closure when the new B-Line LRT comes online (the 5 branches serving Delaware-Stinson-Maplewood where they are a long walk from the King Street routing come to mind), as well as upping the service on future LRT routes (read 41 Mohawk, 44 Rymal, 27 Upper James) and other core routes (2 Barton, 23/24/25/26 Upper Gage/Sherman/Wentworth/Wellington) to a minimum of 15 minutes all day headways with 10 minutes headways during rush hours.	The HSR needs to increase trip speeds. This includes rationalizing some stops that are too close together, implementing signal priority and other measures on high volume bottlenecks, and increasing frequencies so you don't spend 15 minutes waiting to transfer to complete the trip. This also includes implementing the full BLAST rapid transit system. The HSR could also examine installing PRESTO card readers at the back doors, as well as the front when the system is implemented and moving to a Proof Of Payment system to speed stops. Also, driver breaks need to be moved to ends of routes and terminals: PERIOD! I am tired on waiting on a bus for a driver to use the washroom and get a coffee. The HSR needs to plan so that the drivers can take their breaks at more reasonable times.	Transit	DISAGREE	Male		I would be willing to give up the apparent requirement to have stops on every side street, in exchange for faster travel times, sheltered stops, and more frequent service.	I have never had a good experience using Hamilton transit.	Getting out at a half day from Westmount High School at 11:30 and not getting home till after 2:00 due to abysmal capacity on the HSR.	YES	YES	YES	Pass	YES	DISAGREE	Regularly	DISAGREE	Occasionally	Internet	AGREE	18-24	DISAGREE	Employed Part-Time	Central Mountain	4	Yes. I strongly believe you have to make a choice. Either you want the HSR to succeed, in which case run it like a business, not a bureaucracy (ie. focus on customer service, marketing, and quality and try and recover more operating expenses from fare boxes so that public monies can cover capital improvements).
15	See below	Convert all major one-way streets to two-way. This would allow for easier access of pub trans.	Cycling	DISAGREE	Male		none	sharing a ride with my fellow citizens	Being at a transit-less place without a car or a bike on a rainy or snowy night.	NO	YES	YES	Tickets	YES	AGREE	Occasionally	AGREE	Occasionally	Phone	AGREE	65 or higher	DISAGREE	Other Pensions	West Hamilton	2	Consider privatising part of the service to allow for smaller vehicles (eg vans) to be used on certain, lesser-used routes.
16	Move toward light rail for key routes within the systerm (i.e. the proposed BLAST network)	Move towards a system where you pay by distance not by trip (similar to tokyo). The core could be a free zone to promote people shopping/working downtown to leave their car parked (or not bring it in at all) when they have a number of stops to make.	Walking	DISAGREE	Male		As an infrequent transit (usually walk or cycle) user I do not like that I need exact change. I would rather swipe my phone or a system card to pay.	Sadly, it was not in Hamilton. I visited Portland Oregon and was very impressed by the street car/light rail network. I also liked that the downtown was a freezone making it very easy and comfortable for a user to get around.	If I'm not on the "B Line" I can usually get to my destination faster and easier on bike and the buses never seem to be on schedule.	NO	YES	YES	Cash	YES	DISAGREE	Occasionally	AGREE	Occasionally	Internet	AGREE	25-34	DISAGREE	Employed Full-Time	Downtown	3	North American cities need to plan for transit, we are falling behind the rest of the world when it comes to transit planning. Big decisions need to be made now to ensure a successful future as a large municipality. Although I do not use buses very frequently I would purchase monthly or annual passes for light rail transit and would strongly consider getting rid of the car my family shares.
17	More frequent service to outlying shopping areas, such as the Meadowlands or the new shopping area on the East Mountain on weekends.	Other than walking HSR transit is my only means of transport. I would like to see large baby buggies, having to use the wheel chair bays so that the aisles are kept clear. Somedays it is very difficult to get down the aisle for buggys.	Transit	AGREE	Female			I like the new design of the transit terminal at Eastgate. The only point at which you cross traffic is at the corner crossing to the mall.	Almost getting hit by speeding cars at Limeridge Mall. It would be better if the city, HSR and the Mall Ownership could create a bus transit terminal like the one at Eastgate Square.	NO			Pass		AGREE	Regularly	AGREE	Occasionally	Internet	DISAGREE	45-54	AGREE	Employed Full-Time	Downtown	3
18	Increase the bus lines in the Meadowlands of Ancaster. I would like to see a fee for ridership depending on distance travelled. Also the use of a Smartcard that can be loaded with cash and then when used when entering/leaving bus, deducting the appropriate amount - something like riding the subway in the bigger cities of the world, such as Hong Kong.	The on-line service is not too use friendly. It is a bit confusing trying to find bus stops, etc. especially if you are not familiar with the system. And, also if there are transfers involved, it is not very clear which bus to take or where to catch it.	Driving	AGREE	Female		None	Easy to take the bus from Ancaster to McMaster.	None	NO	NO	NO	Cash	NO	AGREE	Occasionally	DISAGREE	Never	Internet	AGREE	45-54	AGREE	Employed Part-Time	Ancaster	2
19	More Frequncy - ie: every 15mins MAX; B-Line run same hours as regular routes.	More frequency/Reliable service. Major routes should run every 15mins. B-Line should run all day; same hours as major routes. 1 King (perhaps even 41 Mohawk) should run 24hr, running every 30mins between 1:30am & 5:30am. LRT right now!	Transit	AGREE	Male		Personal Space. If increased frequency translates to more transit users, I'll be glad to sacrifice the amount of space I have on a HSR bus as compared to a TTC bus.	It takes absolutely no time to get from Downtown to somewhere on the Mountain, despite my hesitations.	When it's a weekend, and I have to take a 1 King bus all the way from Eastgate to Downtown. Takes about 35-40mins, as opposed to 15-20mins on a B-Line. B-Line needs to run All Day, 7 Days a Week!	NO	YES	YES	Tickets	YES	AGREE	Regularly	AGREE	Regularly	Internet	DISAGREE	25-34	AGREE	Employed Full-Time	Downtown	3	The issue of Rapid Transit desperately needs to be addressed! B-Line needs to run All Day, Every Day! A-Line needs to run all day, not just 'rush hours', and every 10-15mins; NOT 30mins! C-Line (or, Mohawk Express) needs to start ASAP in order to create an integrated Rapid Transit System which would allow current non-transit users to see the benefits of Rapid Transit!
20	Increased ridership	I think there needs to be a very focused look at bus driver customer service. This is not a complaint. The best rides I have are where the driver has a personality and shows it, like calling out the stops and saying a bit fat hello to riders. This helps us to feel like someone is in charge while on the bus. Let's face it, many who take the bus in Hamilton do so because it's the least expensive most convenient way to get around. The majority of people who use public transit are also the most vulnerable economically and socially. People need to feel safe and to feel a part of the transit system.	Walking	AGREE	Female			Drivers with personality who are very welcoming.	Hearing on the news that a female rider was getting bullied by some inebriated teenage girls on the bus and then when she got off the bus, was badly beaten. There should be a zero tolerance policy for any kind of anti-social behaviour. Maybe on certain lines where there is more riff raff, there should be an auxillary police officer or one of those city ambassadors who's job it is to make sure people feel safe and are enjoying their commute.	NO	YES	YES	Cash	YES	DISAGREE	Occasionally	AGREE	Occasionally	Don't Get Inform	DISAGREE	35-44	AGREE	Employed Full-Time	Downtown	3	This week I took the GO Bus to Toronto. The driver was wearing ear phones. This is a problem because it made him unapproachable and unavailable really. This is a gradual erosion of the little actions we do that keep us human and connected to each other. This is a problem because when institutions (like public transit, funded in part by governments) start to follow the trends that disrupt how we function socially, they then become leaders in how people interact in social exchanges between strangers. It is not rude per se to wear ear phones, but when an 'authority' figure like a bus driver wears them, they are modeling cutting out a really simple social exchange- people talking to each other and connecting as human beings. Over time, people may begin to feel less safe because the driver is cutting himself off.
21	Faster service.	More vehicles, to provide a quicker ride.	Driving	DISAGREE	Male		Crowded buses.	Not worrying about traffic hassle.	Crowded buses with big smelly people.	NO	NO	NO	Cash	NO	DISAGREE	Occasionally	DISAGREE	Never	Internet	AGREE	25-34	AGREE	Employed Full-Time	East Hamilton	3
22	I would like to see improved transit in Dundas Pirie drive area on weekends and holidays. We are without transit about 100 days a year. Also more frequent trips than hourly during weekday mornings.	Make service more available to Downtown Dundas from Governor's road Davidson area. Later service to dundas at all times and service on weekends and holidays	Transit	DISAGREE	Female		Nothing	We no longer have a car. we find it is a good way to communicate with people. Sometimes this person you meet on the bus may not have anyone to talk to and this may brighten their day.	Buse emitting fumes as they lay over. I have requested that buses turn off their engines if they are going to be standing for at least 5 minutes. Of course in really hot weather this may not be possible.	YES	YES	YES	Pass	YES	AGREE	Regularly	AGREE	Occasionally	Internet	AGREE	65 or higher	DISAGREE	Other Pensions	Dundas	3	We are not asking for added buses to serve Dundas on Weekends just adjustable the schedule and servicing to include the whole of Dundas. On weekends Downtown has 30min service and we have none. I have suggested an alternating schedule to Pirie and Head sreet.
23	Sorry, can't choose one. 1. A move to light-rail transit on key routes. 2. HSR needs to be integrated with DARTS to create a more efficient, cost-effective system. 3. Cheaper fares to make transit a better alternative to driving.	1. Better information on routes and destinations. 2. Cheaper fares would boost ridership. 3. Piped in local music on all buses. Local art (reproductions) could be displayed on the bus. 4. Ads about lead pipes, sexual assault, child abuse, HIV are not uplifting. Why not include ads from the Art Gallery of Hamilton and other local cultural organizations that might enourage people to visit those places, and would also convey the message that HSR is a quick, easy way to get to there.	Walking	AGREE	Female		It's pretty basic as it is.	I moved downtown (King and James) recently and since June 2009 I have been taking the bus to work (McMaster University) every weekday. I love it. It's convenient, fairly pleasant, and faster than taking my car and parking on campus.	Sketchy passengers to and from Gage Park for recent Festival of Friends. Still, I recognize that the bus is for all people and you get to see more of the local population when you travel by bus! Also, can't stand people talking loudly on their cellphones (perhaps an in-bus ad campaign to discourage long and loud cell conversations might help.	NO	YES	YES	Tickets	YES	AGREE	Regularly	AGREE	Never	Internet	DISAGREE	55-64	AGREE	Employed Full-Time	Downtown	3	You haven't addressed disabled issues here. Although I am not disabled I know people who are. Also, safety for women is a factor on buses; that needs to be addressed. Buses need to be cleaner and more aesthetically pleasing.
24	quicker more express services with stops only at major streets	A more advanced transit system like a Light Rail transit	Walking	DISAGREE	Male		none, the hamilton system is already bare bones when compaired to other transit systems for a city our size	Waiting for th beeline on the way downtown, the bus came on time, the driver was friendly and there were plenty of seats	waiting at parkdale to take the beeline to Mcmaster...4 busses went by, all full and no room to stop to let passengers in. Ended up taking the king bus which in turn made me very very late for work	NO	YES	YES	Cash	YES	DISAGREE	Regularly	AGREE	Regularly	Internet	DISAGREE	25-34	DISAGREE	Employed Full-Time	Downtown	3	please implement a light rail system, now is the time for hamilton to move forward
25	People that use walkers etc. to have to show the bus driver proof of having to use these. I know of people that borrow others walkers to travel on the bus.	Less crowdiness!	Transit	AGREE	Male		Having the some of the stops further away from each other...to avoid the bus having to stop again after it just started...thus making it a quicker trip.	Air conditioned! Very few people on bus at 7 - 8am using bus going up the mountain on James St....less crowding and rowidness.	3pm weekdays King St. bus rowdy school kids on the same bus...bus full, full and stopping to let more on!!...and babybuggies in the aisle.	YES	NO	NO	Pass	YES	DISAGREE	Regularly	AGREE	Never	Internet	DISAGREE	65 or higher	AGREE	Other Pensions	Downtown	3	Should be more busses to Waterdown...and further out past the garage Hwy.6
26	you want people to take transit...then from 6a.m. until 9a.m. buses should be every ten minutes apart on all routes. then express buses would not be needed during these peak hours and riders wouldn't have to check schedules since the bus is always coming. also every route in the city has to have full time transit every day, 7 days a week i.e. 43, 16, etc.	have more express routes i.e. not only b-line but one that runs strictly across mohawk from ancaster to kenilworth, and some north south express i.e. upper gage, wentworth, james, paradise, during rush hour. mohawk and b-line are all day	Driving	DISAGREE	Male		upper management (superintendents) that are considered dead wood and add NO value whatsoever to the system. 92000.00 plus per year. And for this they make no decisions or policies. there should be the director, general manager, a few inspectors and that's about it. you pay someone almost 100.000.00 a year to schedule drivers??	knowledgable drivers that help when you don't know the best way to get someplace	watching the lowlife element abuse the drivers and system	NO	NO	NO	Pass	NO	DISAGREE	Occasionally	DISAGREE	Occasionally	Internet	AGREE	45-54	DISAGREE	Employed Full-Time	Upper Stoney Creek	2	we can not afford a lite rail system! i know your group is for this but wake up. run it across king and main and it has to stop at the same lights as the bus. all these other cities you refer to have their's on their own right of way. you say build it and business will come...where? are you planning on tearing down existing buildings along this corridor? also we do not have the population to support this...hell, we can't stop the city from flooding when it rains. this will be the biggest sink hole of money ever wasted by the city if this goes through. like i said, put buses 10 minutes apart and leave the one way streets as they are since they encourage the movement of traffic.
27	Better use of Transit Hubs/stations in areas that have many buses arriving and departing.	better access to the urban sprawl areas of the city	Driving	AGREE	Male		subsidized fare system	the B Line service	having to take multiple buses to get to many areas of the city	NO	NO	YES	Pass	YES	DISAGREE	Occasionally	AGREE	Occasionally	Internet	AGREE	25-34	DISAGREE	Employed Full-Time	East Hamilton	3
28	I would like the HSR to schedule the buses to meet the 4 GO trains in the morning and afternoon. Every city on the Lakeshore GO route has buses waiting for passengers as the trains pull in. In Hamilton, the buses leave as quickly as possible before the trains arrive to avoid picking up passengers!	The HSR could start by running this public service for the passengers, not for the convenience of the drivers. People go to work 7 days a week, not 5. And all year long. So why change the timing for the summer? People work shifts but the buses only run 1/hour offpeak! HSR needs to get real.	Transit	DISAGREE	Female		Bike racks.	Occasionaly one comes across a driver who actually cares. They know that you ride every day and will look for you. You can tell them when you won't be around and they tell you what days they drive so it becomes a good relationship.	I used to ride the Aberdeen bus to get to the GO in the morning. The driver was younger and knew that 4-5 of us needed to be at the station on time. The BOARD changed, so did our driver. He was late every morning, wouldn't listen and we fought until I gave up and had to take another bus 1/2 hour early. NOT NICE!	NO	YES	YES	Pass	YES	DISAGREE	Regularly	DISAGREE	Never	Internet	AGREE	55-64	DISAGREE	Employed Full-Time	West Hamilton	2	If the future is fewer cars, more public transit, HSR has to wake up and realise that ridership will increase when riding the bus means service and convenience. With all the transit money the city receives from the gas tax and other provincial transfers, HSR could hire someone who can read a GO train schedule.
29	extending the 35 route to Twenty Rd.	increase ridership by lowering the fares or more frequent buses. Prohibit the use of cell phones and I-pods. The noise is horrendous when there are 25-30 people all trying to drown out each other along with people shouting on their phones.	Walking	DISAGREE	Female		There isn't much to be given up now. Buses do not run more often than 20 minutes apart. There is no comfort and at times, the drivers sail on past not stopping at the stops. Some of the drivers are downright rude to some of the riders.	The bus was on time.	They are basically all the same.		NO	YES	Tickets	YES	DISAGREE	Occasionally	DISAGREE	Never	Printed Schedules	AGREE	55-64	AGREE	Other Pensions	Rural	4	There seems to be good service for routes where their are students but not for the rest of the riders. The taxi service offered on the 35 route at Garth & Rymal is lacking. I can walk the 35 minutes in the time it takes for the taxi to arrive. A person cannot wait an hour in the winter out in the cold!
30	Re-examine, and change if necessary, some of the current bus routes. For example, the Delaware buses (5 and 5A in particular). At least 1 of them - the 5 probably makes more sense - should continue travelling eastbound along Lawrence Road until it gets to King Street where it will continue going eastbound. That way, we'll have the 5E/52 and the 41 servicing King Street between Ottawa and Greenhill and we'll have the 5 servicing Lawrence Rd. between those 2 points. That way, more people will find the routes convenient.	Again, re-examine and change bus routes to suit more populated areas.	Transit	DISAGREE	Female		Having to ride with people who have their MP3s so loud that you would think you were crashing a party; and having to sit next to people who make the bus their vanity room by brushing their hair and filing their nails. If only the bus drivers would enforce basic, common-sense rules, (making it pleasant for everyone to ride the bus)a lot more people wouldn't mind riding. It seems that bus drivers either don't care at all, or they are selective on who they ask to behave differently on the bus.		I've had a bus driver leave the bus, with about 10 passengers on there for almost 7 minutes without saying a word to us. I understand that nature sometimes calls unexpectedly and the driver may have to run to the nearest washroom. I can also understand the driver wanting to stop off a Tim Horton's to grab some donuts; but please acknowledge your passengers on the bus. A simple "I'll be back shortly" or "give me 5 minutes" will go a long way in making the passenger feel respected, thus calming down thier nerves.	NO	NO	YES	Pass	YES	DISAGREE	Regularly	AGREE	Occasionally	Internet	AGREE	35-44	DISAGREE	Employed Full-Time	East Hamilton	3
31	A more comfortable ride. I believe due to tight scheduling that Bus drivers haven't the time to take it easy on accelerating and braking, which makes it stressful especially for Seniors when entering and leaving the Bus.	First off, correct the above situation.The suspension of the Buses needs softening. Also the Engine and Transmission noises need to be quieted down.	Transit	AGREE	Male			There is ONE particular male driver that gives us a nice smooth ride consistently, no jackrabbit starts and gradual acceleration and still seems to maintain his schedule. Maybe he could teach the other drivers how it is done.	I think the worst is yet to come, if the drivers don't slow down.	YES	YES	YES	Pass	YES	DISAGREE	Regularly	AGREE	Occasionally	Internet	DISAGREE	65 or higher	AGREE	Other Pensions	Central Mountain	2	Sorry I have to repeat. But the main problem presently is the lack of caring by the drivers which I am sure is due to the tight schedule they must keep resulting in a very uncomfortable ride. The seating doesn't help either, Right angle seats are better than parralell
32	Weekend Service up Governors Rd in Dundas.	increased service; increased frequency; increased reliability I believe adding more transfer points within the city would enable the HSR to increase runs on particular routes. Ex. using the University Plaza as a transfer point would allow the HSR to create 1 route specific to Dundas that could then drop people off at the Plaza to connect with other routes (ie. the 10, 5, etc.).	Transit	DISAGREE	Female		The shuttle to the Ticat games	We have some really great bus drivers who are both friendly and helpful	I find the buses are rarely on schedule, which can be frustrating when trying to arrive at a destination on time. There doesn't seem to be any pattern as they can be both early and late.	NO	YES	NO	Tickets	NO	AGREE	Regularly	DISAGREE	Occasionally	Internet	AGREE	25-34	DISAGREE	Employed Full-Time	Dundas	3
33	light rapid transit: it is time to join the 21st century	light rapid transit for speed, quiet, efficient riding	Driving	DISAGREE	Female		dirty polluting busses	the B line bus is fast and efficient	our busses are ugly and dirty	NO	YES	YES	Cash	YES	DISAGREE	Occasionally	AGREE	Occasionally	Don't Get Inform	AGREE	55-64	AGREE	Other Pensions	Downtown	2	yes, I would like Hamilton to prepare trasit for the future when we have a bigger population and wave of immigration in the future. There are too many cars already. People will not get out of their cars unless there is relaible, fast, clean transit.
34	Increase the number of buses on Mohawk Rd. Any time I take it I have to wait 1/2 hour approx for the next one if I miss the scheduled time I have looked up. And then it more than likely ends at Rice when I want to go through to Meadowlands.	as above	Walking	DISAGREE	Female		This new rapid transit system. If you take away a lane for cars what a nightmare! People won't drive less they will just move onto the residential streets and then home owners will not be happy. Spend the money increasing the number of buses on east-west and north-south arteries.	My best experience is the Sanitorium Bus. It runs on time and I can get off 2 blocks from my house. I also have used the bike rack to come up the mountain which was great.	Never had one, except for kids who won't give up their seat for the frail eldery. I do it and glare at the kids. I know there is nothing we can do about this. It's just rude, ignorent kids.	NO	YES	NO	Cash	YES	AGREE		DISAGREE		Internet	AGREE	55-64	DISAGREE	Disability	West Mountain	3
35	Buses running later at night.	Buses running after 1am would allow people who work late nights to use the service. Currently if you work past 1am or 11:30pm on Sundays you either drive to work or bus it to work and have to rely on a ride or cabs.	Transit	DISAGREE	Female			Some of the Upper James drivers know me as a regular customer and will wait a few seconds to see if I am running a little late for the last bus.	Cannon bus is not consistent. Often I've called the bus check and waited at the stop 5 min prior to arrival and no bus has shown up or is extremely late.	NO	NO	NO	Pass	YES	AGREE	Regularly	AGREE	Regularly	Phone	AGREE	35-44	AGREE	Employed Full-Time	East Hamilton	2
36			Walking	AGREE	Female					NO		YES	Tickets		AGREE	Occasionally	AGREE	Never	Internet	DISAGREE	45-54	AGREE	Employed Full-Time	Downtown	3
37	24 hour service, even if it limited to once every half hour or hour	Starting and extending service earlier into Ancaster and Stoney Creek, so working people could actually get to a job.	Transit	DISAGREE	Female					NO	NO	YES	Pass	YES	DISAGREE	Regularly	AGREE	Occasionally	Printed Schedules	AGREE	45-54	AGREE	Employed Part-Time	East Hamilton	4	I have had to turn down jobs because the bus doesn't start running early enough or go far enough.
38	My only pet peeve - I take the bus on Upper Wellington. Often I see buses "out of service" or with their lights out and drive right past my stop most mornings. I know that they are on their way to the downtown core - the same place that I am heading. It would make riders a lot happier if these speeding buses could stop and pick up passengers on their way. Also, the regular bus would be less crowded.	More buses on the runs that are always seem to be overcrowded. On my way home from the downtown core I see several buses leave Gore Park that are never crowded, always the same ones with lots of seats. However, the buses that have standing room only are always overcrowded, Upper Wentworth, Upper Wellington to name two. There are lots of new developments past Mohawk road and I am not sure if new ridership has been taken into consideration for these very busy routes.	Walking	AGREE	Female		I value/need the service as it gets me to work. Mostly, I would give up standing all of the way home after a long day. This happens especially when students are using the system, not so much in the summer months.	No best experience.	This was sent to the HSR and my alderman on Oct 05/07 - my very worst experience Hi I don't usually complain about your service but this is something that should be reported. I must apologize that I do not have actual bus numbers to report. If the HSR wants to increase its rider ship/use then something should be done about the kind of service that many customers encountered on Friday, October 5/07 at around 4:00 PM. From the downtown core I and many other customers were waiting for an Upper Wellington Bus #26 at around 4:00 PM. There was actually quite a crowd, as usual. This is a very busy route and at this time is very crowded and several people end up standing, every day. We were going up the mountain. The Upper Wentworth Bus #25 came to its stop just behind where we were standing and filled up; nobody was standing as it left. Directly behind it came another Upper Wentworth Bus #25 which ended up taking on two passengers. The second #25 bus left on the tail of the first #25 and the two buses turned the corner together. It seemed very odd to me that they would be traveling together, especially when the #26 was late. As you are aware many people can take either bus route (#25 and #26) as they are in the same area. The crowd was large at #26 so as an alternative, I was willing along with other passengers to board the 2nd #25. As we approached the 2nd #25 the male bus driver did not wait although he saw us coming toward him. The crowd waiting for the #26 got bigger and bigger and we waited another 15 or 20 minutes for the bus to come. Bus #26 did finally arrive and the female bus driver managed to get everyone in amongst many complaints from people boarding the bus. Each stop was worse as people tried to get on and in a very loud demanding voice the female bus driver was telling people to move back and make room. I was at the back of the bus, there was no room! The female bus driver was at this point very frustrated and mi	NO	YES	YES	Tickets	YES		Regularly	AGREE	Never	Internet	AGREE	45-54	AGREE	Employed Full-Time	Central Mountain	3	If more Drivers Have A Role In Supporting Transit thye might use it more. Especially if wait times were decreased and some routes were not as crowded.
39			Transit	AGREE	Female		There are no aspects of transit service that I least value or would be willing to give up.	Have not had one as yet.	One of the worst experiences is having to wait anywhere from 5 to 10 minutes in the bus while the driver goes to Tim Hortons for coffee or to pick up food. I feel this should be done on the drivers own lunch time not on my time while waiting to get home after a day at work.	NO	NO	YES	Tickets		DISAGREE	Regularly	AGREE		Printed Schedules	AGREE	55-64	AGREE	Employed Part-Time	East Mountain	4	If the attitude of most drivers was to improve it might make transit travelling more appealing. Many of the tenents where I live have cars but prefer to travel by bus for local travel. However after a couple of bad experiences with some drivers these same individuals are now back to driving their own vehicles.
40		Decrease the price of the Bus Passes for people on Social Assistance not just for the 'certified' working poor.	Walking	AGREE	Male					NO	NO	YES	Tickets	YES	AGREE	Occasionally	AGREE	Occasionally	Internet	DISAGREE	55-64	AGREE	Ontario Works (Welfa	Downtown	2
41			Transit	DISAGREE	Female					NO	NO	NO	Tickets	YES	AGREE	Occasionally	DISAGREE	Regularly	Internet	AGREE	18-24	AGREE	Employed Part-Time	Lower Stoney Creek	3
42	I live on Pirie Drive in Dundas. We now have a 30 min. service in rush hours and 1hour service at other times. We have no service at weekends and holidays and the last bus leaves downtown at 10.00pm., while the service to Head Street, Dundas is weekends, holidays and after midnight. I would like to see the Pirie Drive service alternated with the Head Street service after 10.00pm and weekends and holidays.	Alternating the Head Street and Pirie Drive services after 10.00pm and at weekends and holidaty would enable us to make greater use of the buses at these times e.g. go to the theatre, Hamilton Place etc and be able to stay until the end of the performance and still catch a bus to Pirie Drive.	Transit	DISAGREE	Male		The single fare system. A zone fare system as is used elsewhere in the GTA or in Holland would make more sense and produce more revenue.	The B-line service. A bus lane system for all services, similar to that in Vancouver or Holland, would speed up transit travel and increase usage.	Trying to get from Dundas to Meadowlands.	YES	YES	YES	Pass	NO	AGREE	Regularly	AGREE	Occasionally	Printed Schedules	AGREE	65 or higher	AGREE	Investments	Dundas	2	The provision of bus lanes with co-ordinated traffic lights would provide a much faster bus service at a fraction of the cost of a Rapid transit system.
43	More buses in the North end - it is very difficult to get around North of Barton. I have regular appointments at the VON on Victoria Street North and there are very few transit options. Also my Bank is at James and Burlington and the only bus that services that area is the #4 Bayfront and it is very limited service.	More routes in the North end	Driving	DISAGREE	Female		Not sure there is one I would give up	The drivers are always pleasant and helpful	Trying to get to my appointments at the VON on Victoria North - there is only rush hour service so if I miss the last bus I have to walk home to Barton and Wellington	NO	NO	YES	Tickets	YES	AGREE	Occasionally	DISAGREE	Occasionally	Internet	AGREE	55-64	DISAGREE	Other Pensions	Downtown	3	No
44	LRT	More buses	Power Wheelchair	DISAGREE	Male		Nothing	I have a friend who's a driver :) He's very good at what he does IMHO.	The idiots that get on the bus and can't be controlled.	YES	YES	YES	Cash	YES	DISAGREE	Occasionally	AGREE	Never	Internet	AGREE	45-54	DISAGREE	Disability	Downtown	3
45	Improved service along downtown routes, especially on weekends during festivals. If you can't even properly service the infrequent transit user, how can you expect people to trust transit regularly.	If I felt I could get from A to B using HSR in a reasonable amount of time I would be more inclined to ride it. So again more buses downtown, improved service.	Cycling	DISAGREE	Male		I think some portions of the mountain routes could be sacrificed, mostly because I remember riding empty buses though those never ending empty routes. Not many people use the bus on the non main-arteries up there and overall expanding transit up there hasn't done much but take buses from where people use them most.	In Hamilton: The free shuttle going to pier 4 for a nice day strolling and reading, Overall: Using the new bike racks on the GO bus to visit friends and bike around Toronto all weekend (continuous bike lanes... what a treat).	The infrequent, crowded, slow, long bus trip to Dundas or anywhere in Hamilton for any festival.	NO	YES	YES	Tickets	YES	DISAGREE	Occasionally	DISAGREE	Occasionally	Internet	DISAGREE	25-34	DISAGREE	Employed Full-Time	Downtown	3	We need to put a substantial effort into getting any form of rapid transit running in Hamilton or I doubt transit will be trusted in this city again.
46	Every 5 minute A-line (Light Rail)that effectively connects any North South line to any west east destination. Which should be quickly followed by a B-line which does the same and should run at least every 10 minutes.	less "half" bus routes. a.k.a. routes that sometimes go some places, and sometimes don't. Try to eliminate A and B routes. Make areas available all the time not just rush-hours. Get the McNabb Transit terminal moving and thinking beyond that about expanding it to James st. between Piggot building and Commerce Place. We have plenty of parking downtown, and a dedicated area that size could make all bus transit significantly more effective. More effective wheelchair ramps and seating in all new buses. Only at the front door, that slide out instead of fold out (models used in Vancouver) Thus using just the front to accommodate up to 2 wheelchairs and being able to use the rest of the bus more effectively.	Transit	AGREE	Male		5 different routes running east to west and still having 10+ minute gaps at Gore Park for a bus.	50 minute traveling time from Glancaster loop to Parkdale ave. One transfer at Gore Park total price 1.85. That makes transit feasible. It was very cost-effective as that drive would have taken me at least 25 minutes, costs would have been much higher, and traffic on Linc and Red Hill could have delayed my travel.	Having to take 2 buses and two hours to get from Gore Park to Ancaster on a weekend.	NO	YES	YES	Tickets	YES	DISAGREE	Regularly	DISAGREE	Occasionally	Phone	AGREE	18-24	AGREE	Employed Part-Time	Downtown	2
47	Daily Summer Bus Route from June 27/10 to Labour Day along Confederation Park continue on Beach Blvd to Spencer Smith Park.	Make Bus Passes and Bus Tickets more affordable for people that are on Low Fixed Incomes.	Walking	AGREE	Male		This talk of a Light Transit Rail proposed. Who's going to pay for it? The present transit system is alright for me. Say you do go ahead with this Light Rail and you charge $5 a trip I will not afford that cost to use Light Rail Transit.	Using Large Fuel Efficient Natural Gas Buses for the Bee Line Routes.	Not having Daily Summer Buses along the Water Front. To increase ridership for this new bus route put advertisements in the Weekend Edition of The Hamilton Spectator and Hamilton Communities Newspapers in June 2010.	NO	NO	YES	Tickets	NO	AGREE	Occasionally	AGREE	Occasionally	Printed Schedules	DISAGREE	45-54	AGREE	Disability	Lower Stoney Creek	3	Know Just occasionally use the buses since bus tickets are going up in price annually and my income is not going up by the same amount. So I cut back on using HSR. If you want to improve transit why not improve transit with GO Trains From Toronto to Niagara Falls with stops at the Centre Mall and a Go Train Stop in Stoney Creek.
48			Transit	AGREE	Male					NO	YES	YES	Pass	YES	DISAGREE	Regularly	DISAGREE	Never	Internet	DISAGREE	35-44	AGREE	Employed Full-Time	Rural	0
49	Get rid of area rating!	More frequent service, faster service (i.e. more LRT rather than buses everywhere), lower prices.	Walking	DISAGREE	Male		All those buses idling in Gore Park!	Getting home safely during a blizzard last winter.	Standing in the rain while yet another BLine bus whizzes past me.	NO	YES	YES	Tickets	YES	AGREE	Occasionally	DISAGREE	Occasionally	Internet	AGREE	25-34	DISAGREE	Employed Full-Time	West Hamilton	3	Stop thinking about transit as welfare. As long as you keep doing this, only welfare people will use it in large numbers.
50	LIGHT RAIL NOW!	Commit to light rail east-west and north-south with other bus routes adjusted to work as feeders for LRT network.	Cycling	DISAGREE	Male		Those empty Ancaster buses.	NA	every time I have to ride a bus, breathe the exhaust fumes and get banged around my seat.	NO	YES	YES	Cash	YES	AGREE	Occasionally	DISAGREE	Never	Internet	AGREE	18-24	DISAGREE	Employed Part-Time	Downtown	3	Councilors should have to take the bus to work. I bet they'd make sure it worked alot better if they had to use it themselves.
51	easier access to hamilton hospitals	more frequent buses, publish more information on schedules etc.	Driving	DISAGREE	Female			getting to St Josephs health care in Stoney Creek from Dundas. The bus takes passengers right up to the door, and was accessible from the Dundas plaza	long waits in the winter	NO	YES	NO	Cash	NO	AGREE		AGREE	Occasionally	Internet	AGREE	65 or higher	DISAGREE	Other Pensions	Dundas	3	Seniors in the Dundas area are finding it difficult to travel by bus to Henderson and other east end hospitals, and with the projected reduction in health services for seniors at McMaster hospital, it would be great if the bus service were improved, say a more direct route to Henderson Hospital from Dundas and West Hamilton instead of having to change buses in Hamilton. With car parking fees at hospitals becoming so high, and many seniors no longer able to drive, this type of bus service would be very valuable to a large section of the older public
52	More express routes; it is ridiculous that I cannot get a bus from Eastgate Square up Centennial Parkway to Paramount/Mud Street area where my daughter lives. To get from lower Stoney Creek to upper Stoney Creek and upper Hamilton is not possible!	More seating on the buses; go back to more seats facing the front. These new buses with the seats facing each other are terrible; and unsafe. Too many walkers, carriages, strollers, etc. Downtown is a pain, too; too many crowded buses and people who do not behave properly; they are either arguing with one another or something. It is not pleasant going downtown on the bus!	Driving	DISAGREE	Female		Do Not feel safe at night using public transit. I take a course at night at Mohawk College; yet I would have to go all the way downtown and transfer in the worst area of Hamilton - not safe at night!	Can't think of any! Trips in Stoney Creek area are pretty normal and safe in my opinion!	Being on a downtown bus with unsavoury characters arguing; do not feel safe! Drivers have no control over what goes on!	NO	YES	NO	Tickets	YES	DISAGREE	Occasionally	DISAGREE	Occasionally	Printed Schedules	AGREE	55-64	DISAGREE	Other Pensions	Lower Stoney Creek	2
53	An LRT on the B-Line and the A-Line	1) Freeze fares 2) Rapid transit 3)Decrease wait times substantially 4)Greater funding of HSR through Hamilton's FULL share of the gas tax and an increased municipal tax on parking lots	Cycling	DISAGREE	Male		If anything gets cut out, it should be service to the new sprawl developments on Stoney Creek mountain, the Meadowlands etc.	The bike racks have been very helpful to me. The two-way transfers are also excellent.	A few drivers have been racist to people of colour.	NO	YES	YES	Tickets	YES	AGREE	Regularly	AGREE	Occasionally	Internet	AGREE	25-34	AGREE	Employed Full-Time	Central Mountain	3	First off, it's unacceptable that workers and students suffer because of the "beef" between Mac and the City. Get the buses back in campus. Generally, car-dependent urban planning in Hamilton is the biggest barrier to transit growth in Hamilton. The City needs to stop expanding the urban boundary, densify with the "nodes and hubs" that Councillor McHattie talks about, increase the taxes on parking lots (so they bear more of their own costs), and reconfigure King and Main to make them more pedestrian friendly. The HSR should acknowledge this. LRT on the B-Line and A-Line should be seen as a starting point. Barton and Mohawk would also be well served with rapid transit.
54	Light rail ro improve trip times.	Ridership would increase if trip times weren't so long. I would be enabled to ride more often if short trips and long trips had different fees. For instance, if my wife and I make a quick 6km trip from the west mountain down the escarpment, our round trip is $9.60. That would pay for 10 litres of fuel for my car, an amount that would take me 150km. When transit costs less than driving, I'll use transit.	Driving	DISAGREE	Male		n/a	Being in Montreal or Vancouver where the light rail forms the central portion of the journey at a reasonable speed, and buses provide access to the rail terminals. I particularly appreciate Montreal's daily pass that gives unlimited fares for one person for a full day for $9.	Taking the HSR from the Ancaster Meadowlands to Queenston and DeWitt and taking more than two hours.	NO	YES	YES	Cash	NO	DISAGREE	Occasionally	DISAGREE	Never	Internet	DISAGREE	25-34	DISAGREE	Self-employed	West Mountain	2	I believe the central misconception about public transit that continues to hamper development is that the HSR is for HSR users. As long as HSR users are left paying to keep the service alive, the service will be weak, fees will be high, and ridership will be low. As soon as policymakers discover that a healthy and robust transit system is for the good of the entire city (or even province) it starts to make sense to invest more and more public dollars in improving infrastructure and service. There is no way that the current ridership or current budgets could justify the expense of a full city light-rail loop (extending from McMaster to Eastgate to Paramount to Meadowlands to McMaster) but this is exatly what's needed to make the transit system fast and reliable. Until the system is fast, reliable, and subsidized to the point that it's cheaper to use than our cars, the majority of Hamilton residents will continue to drive. We cannot wait until Hamilton is a big and wealthy city to develop a robust transit strategy. Quite the contrary! The robust transit system is a necessary precondition to the healthy and wealthy city that is within our reach.
55	introduction of "transfer Lights" activated by passengers at exit doors when approaching a transfer point on route. Light to be mounted on the forward section of the roof of the bus. Connecting busses to stay until transfer of passengers complete. Many people risk death by running and Jaywalking to catch a transfer bus. Light shuts off automatically when bus starts up.	Change the seating to right angle double seats as in the past. Wait till elderly are seated before starting away from a stop. Have driver call out major stops as they did many years ago. Not everyone knows the city well enough to anticipate their stop.	Driving	AGREE	Male		outragious advertising onsides of busses. May not advertise things that I agree with. Makes the bus look like a dog and pony show. You can expect a side door to open up and a guy comes out selling snake oil. Make your busses classy looking. Bad enough that people can't afford a car or a taxi. Put advertising on the back of the bus only.	The number of people willing to give up their seats to invalids and the elderly and moms with babies. Many getting off the bus call out to thank the driver.	sliding forward on inline seats when driver has to apply brakes. A major collision would injure several people. Having some smelly drunk plunk his fanny down beside me and spread his legs.	NO	YES	YES	Tickets	YES	DISAGREE	Occasionally	AGREE	Never	Phone	AGREE	65 or higher	AGREE	Other Pensions	East Mountain	3	Driver burn out is common. A change of venue would break the monoteny. Periodic rides with their customers would break the ice. Passengers develop a good relationship with their drivers. Talking with them while at the wheel is never a good idea. If he can spend a few minutes a day perhaps at the terminus to chat, it would make them real ambassadors for the HSR. The HSR is and always was a Railway. Run it with the same efficiency and courtesy to passengers. Your uniforms look terrible. Need a little spit and polish. Not very professional.
56	get Light Rail	more frequency. mobile arrival/departure times. bus lanes through the city. transit-priority signals. more articulated buses.	Driving	DISAGREE	Male		multiple overlapping routes along King/Main. LRT and two-way conversions should help solve this.	riding light rail in Portland. subways and streetcars in Boston and NYC subways.	riding Hamilton's 1-King. WOW. Enough with the stops every 100 feet (or so it seems).		YES	YES	Tickets	YES	AGREE	Regularly	DISAGREE	Occasionally	Internet	AGREE	25-34	DISAGREE	Employed Full-Time	Downtown	3	It's time to start treating transit with the same importance level as roads and highways. Why do policy makers INSIST on forcing everyone to own a car by providing such lousy infrastructure for transit, walking and cycling. Health care costs alone should be reason enough to enhance walking, cycling and transit options.
57	Better service to Dundas.	Right now it takes 45 mins. to get to McMaster University from my home on an HSR bus(I can walk it in 45 mins). The bus goes through Dundas, then you have to transfer to another westerly bus. It takes me under 10 mins. to drive there along Cootes so why would I take a bus when it's so much shorter to drive. I think you should have a bus that runs along Cootes to Main Street or McMaster and on to downtown. Also, the bus service from my area (Watsons Lane/York Rd.) only runs at rush hour so where's the incentive to go downtown shopping in the morning and then having no way to return home if you don't want to walk 30 mins. or more?	Driving	DISAGREE	Female		Drop off and pick up at home.	I've had no experience using the HSR since moving to Dundas 17 years ago. Before that I would frequently take the bus downtown to work and other Hamilton routes.	Don't recall.		NO	NO		NO	DISAGREE	Never	DISAGREE			AGREE	55-64	AGREE	Other Pensions	Dundas	2	If you want to charge everyone the same tax rate for bus service, then I think the bus service needs to be the same for everyone. I would be very upset to have my portion of the transit taxes increased with the crummy, not worth taking, bus schedule Dundas has to endure. My area might as well have no bus service, then spending almost an hour for a 10 min. drive.
58	Well, it does not seem to matter what time of the day it is, there are overcrowded buses that are dangerously and irritatingly full! The Barton 2 is my most frequently used route, there should be the special longer buses on this route, the ones that have the bend in the middle.	Buses that have more room on them, buses that have air conditioning that is always maintained and functional on the hottest days. Drivers that do not allow buses to get overcrowded so people cannot board or exit. This would mean having more frequent buses on major routes.	Transit	DISAGREE	Female		Having the option of baby carriages is not important to me personally, I would be willing to give up that service for sure. How about specially marked stroller buses. (My feet ache from the strollers crushing me).	There are some very professional drivers and some have actually stopped to pick up a person who is running or waving to a bus, this is very nice. Then there are some really strange, rude drivers too, I realize many passengers are disgusting and I sort of understand the drivers perspective.	Getting on the Barton 2 and not being able to get out! There were too many people on board and at least 3 strollers. The older buses (99 and earlier)seem to really not hold people comfortably. It would be nice not to have to have the person next to you not be sittin on your lap. NOT ENOUGH BUSES RUNNING!	YES	NO	YES	Pass	YES	DISAGREE	Regularly	AGREE	Occasionally	Printed Schedules	DISAGREE	35-44	AGREE	Employed Full-Time	East Hamilton	3
59	More reliable/accountable service: several times I have been early for a bus that never comes. The customer service staff have no idea where those buses are. Create an application that I can download onto my phone. I can open it, and track the buses on it's route. If I missed it or it is not coming, I can access an option to create an alternate route. HSR employees can also access this so when I call/speak to a driver they can give me the most up to date information.	Better technology: The HSR website is outdated and not easy to maneuver. Particularly, maps do not zoom in or out as is standard in online mapping applications. Route creation is limited and time consuming.	Walking	DISAGREE	Female			Customer service agents on the phone are very knowledgeable about the City of Hamilton, impressed at their knowledge and willingness to assist.	Due to a bus not arriving, it took over 1&1/2 hrs to travel from Dundas to Ancaster: a fifteen minute drive.	NO	NO	YES	Cash	NO	AGREE	Occasionally	AGREE	Occasionally	Printed Schedules	DISAGREE	25-34	DISAGREE	Employed Part-Time	Dundas	2	Public transit services in Hamilton are behind the times, and make it difficult for me to use it. The employees are friendly and helpful, the buses are clean, and the stops are accessible. However the service is unpredictable, so much that I cannot continue to rely on it to travel from Dundas to Ancaster, and have had to find another means.
60	A more "smiling;helpful" face on the part of some of the drivers on H.S.R. A more forthcoming willingness to help those who might be new to travelling by bus; those who might be new to our country; those who might be senior / handicapped / etc. A "taboo" on H.S.R. drivers discussing problems with H.S.R. management .... Looks and sounds really bad ! A "taboo" on H.S.R. drivers who drive when also talking on their cell phones for personal conversations. An end to the sharp answers of "I don't know; Go check the schedule on the pole" OR (with annoyance) "I don't know what you are saying" Difficult for other cultures when this occurs. I have seen the embarrassment from our newcomers to Canada, when greeted by this. It is very sad to see this happen. Down in the Gore Park area, I have seen some of our newcomers from Somalia and East India treated like they do not matter, when they are trying to ask questions. These people are some of my friends !	I do have a Senior's bus pass; what would enable me to travel on H.S.R. more often ? Some consideration for those of us who are on bus routes in the underdeveloped part of the City of Hamilton. [ West 5th between Limeridge and Stone Church Rd. and Chester St. and Chesley St., Hamilton ] 1. In areas where there are no sidewalks (only ditches), a driver who would be aware that a person needs the bus lowered; it would be even better when a person asks for the lowering of the bus, that they would not be greeted with a roll of the eyes and a sigh, at the request. Yes, it has happened to me on the #35 Route, via Upper James, many times. 2. Drivers who do not wait until the bus stop occurs; and perhaps start to slow down; thereby eliminating the "Lash LaRue effect" (otherwise called "hit the brakes at the exact spot") 3. Would some consideration be given to purchasing smaller van-type-public transit, particularly on Sunday mornings. It seems to me that it is inconvenient to have busses run only every hour on Sundays with few people on board. Why would anyone bother with that kind of set-up. Either I miss the beginning of my Church service OR I arrive 45 minutes before the Church service. Could mini-busses fill the need on some routes, but at a more frequent timing ?	Transit	DISAGREE	Female		I value that we have a Route in my neighbourhood. I least value the timing of the service, currently every 40 minutes, except for the Sunday Service (can't be bothered with that). I would not be willing to give up any part of the service.	My best experience is when certain drivers automatically know that there are no sidewalks or curbs in my neighbourhood; therefore they lower the bus so we don't fall in the ditches in my area or slip in the mud !	My worst experience was when I heard a driver demean a lady passenger from another country; she was most embarrassed, and very helpLESS with this kind of treatment. People from other countries are, by and large, doing their very best to communicate when they are out in public; I think that we should be doing a better job of helping them, especially when riding our busses.	YES	YES		Pass	YES	DISAGREE	Regularly	AGREE	Occasionally	Printed Schedules	AGREE	65 or higher	DISAGREE	Other Pensions	West Mountain	2	Yes there is something else. I have always taken exception to the fact that some of the decisions of H.S.R. are made with the "fully serviced areas of the City of Hamilton" in mind. e.g. The distance between bus stops ... On Barton St. or King St. or Main St., it makes sense to have a certain distance between stops. BUT, for example on West 5th Street (between Limeridge and Stone Church Rds.), to apply the same formula between stops is sheer folly. Particularly on the #35 College Bus, travelling in the southerly direction, there are no sidewalks; only a small area at the side of road (when there is NO snow) on which to walk. A few years ago, a decision was made to move the Bus Stop from the corner of West 5th and Chester St. to around the corner. If one looks at the present Stop just south of the Freeway (on West 5th) to the distance around the corner of West 5th to Chester Street, one would realize the unsafe area a H.S.R. user would have to travel. If there is snow plowed over the narrow walking area, one should be able to see how dangerous this is. As well, when one does disembark on Chester Street, there is nowhere to go, except the ditch. One has to "suck it in" whilst the bus progresses on its way west on Chester St., and then walk up the roadway, hopefully to reach the corner of West 5th without being hit by a car. At the moment, because of the Stone Church Rd. reconstruction, there is a detour in our area, so the busses are not making the turn onto Chester St., but are proceeding south past Chester St. to the temporary bus stop. I have e-mailed, but not received any reply, to request that the temporary bus stop be moved to the corner of West 5th and Chester, where it would be much safer to step off the bus, and disembark onto the sidewalk on Chester St. I have received no reply to my August 5/09 e-mail. Last week, I stepped off the bus at the temporary stop, slipped on the muck from the rains, and haven't been able to w
61	Establish a "Blue Line Network" - Make Routes 1, 27, 41 24/7 service	1) Establish a "Blue Line Network" - Make Routes 1, 27, 41 24/7 service 2) Re-brand the HSR - Consider renaming it to "Hamilton Transit" and a catchy slogan, increase promotion/education about transit service 3) Increased Frequency on key routes across the system - 1, 4, 10, 20, 25/26, 33, 41, 44 4) Add comfort/convenience/information features - Next Vehicle information at key bus stops loops and stations to announce when the next bus is coming, WiFi on A & B lines, functional Air Conditioning on all buses, Transit Signal Priority System on A & B lines 5) Additional Passenger Amenities at Bus stops (i.e. benches, shelters, etc)	Transit	AGREE	Male		Route 8, Route 99 (instead revise routing for Route 4 to run North of Burlington on James, East on Guise/Dock Service Road, South on Ferguson, East onto Burlington), willing to accept a small fare increase on CASH fares (i.e. $0.10) and $0.05 on TICKET fares to match some transit frequency increases	Route coverage throughout City	Overcrowding	NO	YES	YES	Cash	YES	DISAGREE	Regularly	AGREE	Occasionally	Internet	DISAGREE	18-24	AGREE	Employed Full-Time	Downtown	2
62	Better adherence to schedules, maybe a rationalization of the schedules and better interface with the routes.	Publish a Map at the major bus stops like Gore Park.	Transit	AGREE	Male		Weekend service, I use the system to get to work Monday to Friday.	None	None	NO	NO	YES	Tickets	YES	AGREE	Regularly	AGREE	Never	Internet	DISAGREE	45-54	DISAGREE	Employed Full-Time	West Mountain	3	Create a commuters or weekday pass for workers to get to work. In effect from Monday at 06:00 until Friday 12:00. That allows weekday users to pay for pass and get the transit tax credit. Also have renewable on line or longer than one moth available for pruchase.
63	frequency	LRT	Walking	DISAGREE	Male		N/A	i'm afraid that experience was not in hamilton	waiting for an eternity for my connecting bus to arrive in the middle of winter in an unheated shelter...or no shelter.	NO	YES	YES	Tickets	YES	DISAGREE	Occasionally	DISAGREE	Occasionally	Internet	AGREE	25-34	DISAGREE	Employed Full-Time	Downtown	3
64	Implementation of LRT.	Implementation of LRT. Reduction of the cost of a monthly bus pass. Make it much cheaper and more people will actually person one.	Transit	DISAGREE	Male		Over-crowded buses on King St. W. Not enough buses to handle the massive number of transit riders along King St. W.	When the B-line bus actually went right through the middle of campus at McMaster University. This route actually serviced the needs of transit riders the best (i.e., brought them to where they wanted to go) and it was a fast service.	Numerous over-crowded buses that drove past me while waiting at McMaster University.	NO	YES	YES	Tickets	YES	DISAGREE	Regularly	AGREE	Occasionally	Printed Schedules	AGREE	45-54	AGREE	Employed Full-Time	Downtown	3	When making decisions about transit, make sure that people who actually use transit have significant input into the decision-making process. Don't discard or discount transit rider input.
65	increase fares to reflect a city of this size		Driving					none	peoples smell		NO	NO		NO		Never								Upper Stoney Creek	3	subsidized far too much
66	Transportation in the communities of Garth Trails, Twenty Place and Villages of Glancaster. The current CAB/bus model is inefficient and unreliable, especially for use for medical and other appointments.	Better service.	Transit	DISAGREE	Male		We ahve no service currently (without walking two kilometers).	Having lost property returned throught the lost and found department.	Trying to use the cab/bus service and waiting for nearly an hour for a cab in mid-winter at the shelter at Rymal and Garth.	NO	NO	NO	Tickets	YES	AGREE	Regularly	DISAGREE	Regularly	Printed Schedules	DISAGREE	55-64	DISAGREE	Disability	West Mountain	3
67	more frequency	park and ride capability	Transit	DISAGREE	Male		transfer points			NO	YES	YES	Pass	YES	AGREE	Regularly	AGREE	Occasionally	Internet	AGREE	45-54	AGREE	Self-employed	West Hamilton	3
68	Introduction of 24 hour service.	More frequent service on key routes at off period times, higher capacity during rush hour on key routes, 24 hour service on select routes, introduction of higher order transit (light rail or bus rapid transit)	Transit	AGREE	Male		None	Using the Route 10 B-Line service	Route 2 Barton service during peak periods	NO	YES	NO	Pass	YES	AGREE	Regularly	AGREE	Regularly	Internet	DISAGREE	18-24	AGREE	Ontario Works (Welfa	East Hamilton	3
69	Besides LRT? Better weekend service - more frequent service especially around summertime events - such as festivals in Gage park, etc.	Less crowding on major routes - with two small boys and a stroller to manage - most major routes are simply not an option due to the 'sardine can' phenomenon. If traveling at any time other than the middle of the day, it just makes more sense to take the car.	Driving	DISAGREE	Male		I love the fact that the transfers are good for any travel in any direction within a certain time frame (coming from Calgary, this is quite novel for me!). If I time my errands correctly, I can do them all on one ticket.	With the driver of the # 7 going to Locke/Longwood leaving downtown at 5:40 or so. She was/is amazing - concientious, always willing to help, cheerful, and calm cool and collected. I would often let the 6 go by (which actually got me closer to my house) and wait a few mintes to catch the 7.	My worst experience was catching the 5 back from It's your Festival on a Saturday afternoon. The but either came very late, or the previous one came very early, but they were NOT at the expected interval, and thus was very overcrowded. I was trying to manage two small boys, and a stroller in the accessible seating. The buy was very full, and when we got to James/King, there was a line-up of 20-30 people waiting to get on. At that point, I hustled both boys off the bus, and we went and cooled off in Jackson Square (it was VERY hot that day) before braving the 1.5km or so mostly uphill walk home - which was vastly preferable to staying on that bus.	NO	NO	YES	Tickets	YES	DISAGREE	Occasionally	DISAGREE	Never	Internet	AGREE	35-44	DISAGREE	Self-employed	Downtown	3
70	Eliminate overcrowded buses. Increase service on high demand routes at high demand times so that there are no "drive bys" or so that people are not crammed against each other.	HSR needs to have a commitment to absolute reliability. Too many times I have been stranded and missed a connection because a driver was sick or a bus broke down and there was no replacement. Need to look at transfers and ensure that the wait times are reasonable. Include GO train including the new Stoney Creek stop in this.	Transit	DISAGREE	Female		I don't think that we should be tolerating any service reductions however maybe there are some creative ideas for efficency that will reduce costs-for example could we replace some poorly used routes with transcabs at some times of the day or have some other kind of on-demand service.	I use HSR for my daily commute. I have adjusted my start and end times to fit the bus schedule. HSR seems to be best when you can design your day around it rather than expect it to meet your needs. Used routinely like this I save a lot of money on gas and parking and I get to read and relax on my way. Also I love using HSR in the winter, no shoveling snow and even if they are off schedule the buses seem to always make it through eventually.	Overcrowded buses-being jammed up against smelly people. Bus shelters need to be cleaned more often and waste mangement provided.	NO	YES	YES	Pass	YES	DISAGREE	Regularly	AGREE	Occasionally	Phone	AGREE	45-54	DISAGREE	Employed Full-Time	East Hamilton	3	Decision makers need to stop thinking of transit as a social service for those that are disabled, too poor or too young to drive a car and treat it as a valuable element of successful city.
71	Define transit as high order transportation not a form of welfare.	Faster, more frequent, more classy.	Driving	DISAGREE	Male		Buses that go nowhere with no one in them.	Takin' the Barton Bus!	Getting yelled at by punks.	NO	YES	YES	Tickets	YES	DISAGREE	Occasionally	DISAGREE	Never	Internet	AGREE	25-34	DISAGREE	Employed Full-Time	East Hamilton	3	Transit costs money. Suck it up and spend the money.
72	More frequent rides.	More frequent rides.	Walking	DISAGREE	Male		Secondary routes.	Chicago Midway Airport integrated into local transit.	Waiting for 3 buses (over capacity) from McMaster to downtown Hamilton. Wait time was over 90mins.	NO	YES	YES	Cash	YES	DISAGREE	Occasionally	DISAGREE	Occasionally	Internet	AGREE	25-34	DISAGREE	Employed Full-Time	Downtown	3
73	I think the transit service is great.	In some areas of the city there are many people with walkers and baby strollers, making the buses very congested. In these areas, perhaps longer buses or more frequest service would help. (example Barton St. ) These routes are usually in areas of the city with lower incomes, and most people don't have cars.	Walking	AGREE	Female		None	it's great that I can get to the doctor's office for a quick appointment and come home again on the same ticket.	None	NO	YES	YES	Tickets	YES	AGREE	Occasionally	AGREE	Occasionally	Printed Schedules	DISAGREE	55-64	AGREE	Other Pensions	Downtown	3	I think we should subsidize people on disability or other social assistance to some degree. They cannot afford to pay full price every day, and their income is too low to benefit from the tax rebate.
74	Zoned fares: I would like to be able to pay $1 to take the bus from King and James to Queen and King, or from Barton and John to the Farmer's Market, for example. I would be happy to pay more to get to places on the mountain.	More frequent operation of key lines, esp. east-west lines that run to the university and the lines that stop at or around the Hunter St. GO Station.	Walking	DISAGREE	Male		Mountain/semi-rural routes: so many residents up there use a car, would prefer to have resources spent beefing up downtown service.	NA	Frequent experiences on #2 Barton bus. Loud, rude, rowdy and inappropriate behaviour by many bus-riders over the years I took the #2 have resulted in me avoiding it completely.	NO	YES	YES	Tickets	NO	DISAGREE	Occasionally	AGREE	Occasionally	Internet	AGREE	25-34	DISAGREE	Employed Full-Time	Downtown	2
75	Bring back Hamilton's Literal "Street Railway" with not only the two Light Rail Lines "A Line" and "B Line," but also with the C Line as well as bringing back the electric trolley buses for most of the rest of the lines.	Get more tour trolleys like the ones that are used on the 99 Waterfront Shuttle Route in the summer to run all year round on the other routes as well as provide transit service from the Burlington GO Station and the Hamilton downtown core to all the waterfall locations in the city like the ones in Ancaster and Stoney Creek, the same as they do from Downtown to the waterfront. Not just in the summertime, but all year round as well, just like they do in Niagara Falls. This would not only boost ridership, but tourism in Hamilton as well.	Transit	DISAGREE	Male		The infrequency of the service or the lack of access to it in the suburbs like Stoney Creek. The fact that it currently does not go to the airport yet could be changed sooner.	The fact that they have low floors currently and bike racks to promote transit and cycling over cars. I like the more envirionmentally friendly buses like the CNG or hybrids than the diesel fuelled buses. I wish they still had the electric trolley buses. I have never been on them before but I remember seeing them coming into Hamilton from Toronto to see my dad's family.	The decline of vehicles in the mid 90s as well as them getting rid of the electric trolley buses in the late 80s/early 90s. That made the service infrequent and caused long waits for the bus. The service in Hamilton is not as reliable as Toronto.	NO	NO	YES	Cash	YES	AGREE	Regularly	DISAGREE	Never	Don't Get Inform	AGREE	25-34	DISAGREE	Employed Part-Time	Rural	4	I do not even live in Hamilton, I live in Toronto, but that was not even an option on the survey questions, A city OUTSIDE Hamilton was not even an option. The only option other than the following areas in Hamilton were "rural" and I don't live in a rural land, I live in Toronto, which is the capital city in Ontario. This survey should not just be restricted to ONLY residents in Hamilton, they should be available to residents in OTHER cities whether in or OUTSIDE of the region as WELL, so that they feel welcome coming into Hamilton THEMSELVES. Hamilton is not very accessable by transit. This would not only cause a decrease in ridership locally, but for tourists as WELL!
76	I want to see more buses running along routes that students use especially before and after school.	Make it safer. I don't like the feeling of people getting on who are rude, boisterous, aggressive.	Driving	DISAGREE	Female				Some of the routes need to be adjusted such as having a bus that takes students home from westmount high school via Garth Stonechurch using 1 bus only.	NO	NO	NO		NO	DISAGREE	Never		Never	Internet	AGREE	35-44	AGREE	Employed Part-Time	Central Mountain	2
77	Integration of light rapid transit trains on major routes east to west and north to south.	Good question. Persoanlly I don't need to ride on transit - unless it can get me to Burlington within 25 minutes for work. I certainly would not use it for work otherwise and find it an unattractive alternative (in it's current form) for any other transit needs in this city. I would ride more often if I could use it as a relatively painfree way to get to work and if I had places to go to that were worth going to.	Cycling	AGREE	Male		Buses.	None in Hamilton	Crabby, inconsiderate bus drivers, reckless driving and filthy bus interiors...felt more like an intruder than a customer paying to ride a vehicle that I had already helped in part to buy.	NO	NO	YES	Cash	YES	DISAGREE	Never	DISAGREE	Never	Phone	AGREE	35-44	AGREE	Employed Full-Time	East Hamilton	3	I can get to most "essential" places for daily needs without using public transit. I prefer this, and there needs to be a greater emphasis on promoting "local communities" and neighbourhoods that cater to all essential needs, promote buy local and eat local and enjoy local to reduce our reliance on using If I did travel longer distances in the greater city area where transit might be an option, it would be for recreation. I rarely use the HSR for anything. And the truth of the matter in Hamilton is that there really isn't any place that is necessarily worth going to for recreational purposes - it's only just beginning to show some brighter areas of improvement. And for those purposes I would rather have the option of riding safely along the roads with integrated bike-lanes clearly marked for safety and service convenience. Even Centre Mall (walking distance for me) is not an option now because it just has nothing of any interest to offer - and certainly is a disgrace as a viable shopping centre for the elderly or persons with disabilities. The HSR would be wise to look at places like this to improve transit service at the neighbourhood level - or work in conjunction with the property developers and local community leaders to arrange "local" service hubs utilizing light rapid transit loops that circle through nearby communities with Centre Mall as part of it and a destination. (Better not to have built such a user unfriendly facility!!) As the city begins to "transform" and hopefully renew itself on all levels, including our political representation, the HSR really needs to promote an integrated, holistic approach to urban renewal that is not only planned and implemented but involves, at every stage of planning, the voice of taxpaying citizens. At the moment, most people have little or no idea what is going on, and they certainly don't believe that their voices are being heard and their concerns met with any enthusiasm. Th
78	Buses have high priority usage of streets.	Rush hour transit, no walkers, no carriages, no shopping carts. It is a nightmare to wend your way through the aisle jams.	Transit	AGREE	Female		nothing	Happy, helpful drivers	miserable, nasty drivers	YES	YES	YES		YES	AGREE	Regularly	AGREE	Occasionally	Printed Schedules	DISAGREE	65 or higher	AGREE	Other Pensions	East Hamilton	3	no
79	notification of bus arrival at every stop or via the internet	predictability, more express b-line type buses	Walking	DISAGREE	Male		the service is so basic that this is hard to say, only consists of buses	taking to people, numerous times, learned little things about people and the city	someone threatening another passenger, person was drunk and driver kind of let it go	NO	YES	YES	Tickets	YES	AGREE	Occasionally	AGREE	Occasionally	Internet	AGREE	25-34	DISAGREE	Employed Full-Time	Downtown	3
80	my answers will be limtied, have used the bus just twice in the past year, neither a good experience	a friendly more helpful driver when a nuisance passenger, stop the bus and with police help have him/her removed continous foul language makes a person (me) very uncomfortable why cloth seats, they are torn, dirty. not serviceable	Walking	AGREE	Female				as above, several passengers, who were abusive in manners and allowed to continue		YES		Cash		DISAGREE	Occasionally		Occasionally	Don't Get Inform		65 or higher		Self-employed	Lower Stoney Creek	2	have (some) drivers take a course, in patience,diplomacy (which is no doubt hard to do day after day)but a big feature for me
81	More GO train service	Add streetcar lines	Driving	DISAGREE	Male		Separate fare systems between networks	The ongoing feeling of collective achievement when sharing rides with strangers	missing the last bus	NO	YES	YES	Cash	YES	AGREE	Occasionally	AGREE	Never	Internet	AGREE	35-44	DISAGREE	Employed Full-Time	West Hamilton	3	Get streetcar system started quickly. Change some major streets to two-way traffic.
82	light rail,	more north south options in the west city	Walking	AGREE	Female			I like it, use it in the winter when the sidewalks are covered with snow	crowded lower west city traffic when Mac undergrad is in session, can't get on a bus.	NO	YES	YES	Tickets	NO	AGREE	Regularly	AGREE	Regularly	Internet	DISAGREE	25-34	AGREE	Employed Full-Time	West Hamilton	3
83	Light rail down the main corridor that is fast and efficient and frequent.	Ride the bus for free days or for smog days. Perhaps a bus scavenger hunt with big prizes.	Driving	AGREE	Female		?? i don't think i would give anything up about the service we have.	most everytime I ride the bus, it's a great experience. Mostly friendly people.	Swearing and yelling from other riders to other riders. I usually have my 2 year old with me and I don't like the insensitivity of some riders with swearing and rowdiness.	NO	YES	YES	Tickets	YES	AGREE	Occasionally	AGREE	Occasionally	Internet	DISAGREE	25-34	AGREE	Employed Full-Time	East Hamilton	3	We need to stop thinking of transit as a subsidy for the poor. We need more awareness of the environmental impacts of cars (esp. cars with only one person in it) and the devastation it is reeking on our planet and in our community. We need to implement ways to deter people from driving and encourage sustainable means of transportation whether that's making transit cheaper or having more benefits (tax breaks) or discouraging car use by taxes or fees. Parking needs to be more expensive throughout the downtown - it's way too cheap right now.
84			Driving	AGREE	Male					NO	NO	NO	Cash	YES	AGREE	Occasionally	AGREE	Occasionally	Internet	DISAGREE	35-44	AGREE	Employed Full-Time	Lower Stoney Creek	2
85	A reliable frequency of service all seven days a week.	- Transitioning to a light rail system for major routes - Reliably frequent service seven days a week: especially Sundays and mornings. Drivers that actually enforce passenger regulations to make it a pleasant environment for everyone else, such as: - folding strollers before boarding: this rarely, if EVER, occurs during rush hours and crowded conditions, when it is supposed to. (the policy is posted in some buses that strollers should be folded + http://www.myhamilton.ca/Hamilton.Portal/Inc/PortalPDFs/ClerkPDFs/committee-of-the-whole/2001/aug22/TOE01123.pdf) - requiring passengers to move to the back of the bus - having passengers with loud music playing turn it off - not allowing rude or abusive language on the bus	Transit	DISAGREE	Female		Stops that are too close together should be phased out.	Using weekday routes in the early morning, pre-rush hour, is consistently my best experience - they come on time - they're clean - they're quiet - they're not excessively full	Being on a bus last week that was: - extremely crowded - had 3 giant strollers on board, NONE of them folded, all of them blocking the aisle - passengers blaring loud music from their headphones - the odor on that bus exacerbated by broken air conditioning Not a pleasant experience, and not one the HSR's middle-class potential riders will voluntarily choose.	YES	YES	YES	Pass	YES	DISAGREE	Regularly	AGREE	Occasionally	Internet	AGREE	18-24	DISAGREE	Employed Part-Time	Downtown	2	I truly want to keep living downtown and using transit when I move from part-time to full-time work downtown next year. But it's not a pleasant experience. Unless Hamilton spends the money to make the HSR consistently reliable, pleasant, and less crowded, the transit system will continue to suffer from poor image and a limited ridership base. Hopefully a light rail system in Hamilton will solve many of these issues. No matter what, the city needs to invest in making the system attractive and reliable in order to increase ridership.
86	An emphasis on fixed infrastructure development in the form of LRT; using such infrastructure as the backbone for smart urban development; elevating transit as a priority when considering patterns of movement and spatial use.	Simply put: expanded service. More frequent runs along makes transit a more viable option for those wrestling with the idea of ditching their cars or using them less.	Driving	DISAGREE	Male		I can't think of anything superfluous that I think should be cut; I'm generally in favour of expanding transit as part of restoring balance to Hamilton's transportation policy.	East/West corridor	Watching full buses go by while waiting in the rain at a stop on King; not being able to get to the airport; extended wait at the west end of Main for a connection up to Hwy 2/Wilson St.	NO	YES	YES	Cash	YES	AGREE	Occasionally	AGREE	Occasionally	Internet	AGREE	25-34	DISAGREE	Employed Full-Time	Ancaster	3	restore balance to municipal transportation policy by prioritizing the development and expansion of public transit service; embrace transit as an instrument for achieving parallel objectives in the areas of environment, community, land use, and fiscal prudence.
87	add the B-Line train/LRT	1. the B-Line train 2. increased bus frequency (anything that is less frequent than 12-15 minutes is not worth standing around for)	Walking	DISAGREE	Male		Bike racks on the front of the bus. I've seen it used once.			NO	YES	YES	Tickets	YES		Regularly	AGREE	Regularly	Internet	AGREE	35-44	DISAGREE	Employed Full-Time	Downtown	0
88		Transit is not available in the rural areas of Hamilton.	Driving	DISAGREE	Female											Never					55-64	DISAGREE	Other Pensions	Rural	1
89	Go Trains to Hamilton	Light Rail to the Go Station	Driving	DISAGREE	Male		Bus transfers to GO Train Service in Burlington. I'd prefer more trains throughout the day and a GO train all the way to Hamilton		I don't use transit much since moving to Hamilton from England because I am required to drive to the train in Aldershot or Burlington rather than take a bus/light rail or walk to the GO train in Hamilton (which doesn't exist)		YES	YES		YES	DISAGREE	Occasionally	AGREE		Internet	AGREE	45-54	AGREE	Employed Full-Time	West Hamilton	3	It is ridiculous that a city the size of Hamilton does not have a GO or VIA Rail station. We desperately need light rail to train stations and at least one (if not several) train stations within the Hamilton city limits. I moved to Hamilton because of it's proximity to Toronto and yet I have to drive to get a train to Toronto. I don't want to move to Burlington or Aldershot. I want to stay in Hamilton.
90	Implementing LRT routes (A and B-lines).	Implementing LRT routes (A and B-lines). Increased frequency (at least every 15 minutes), real-time information about arrival of next bus. Schedule information at all bus stops.	Cycling	DISAGREE	Male		Cash fares (switch to Presto card only).	Quick service on B-line.	Waiting half an hour with my family for the bus out to the RBG, only to find that the bus wasn't running yet (the website trip planner incorrectly showed the bus as in service). Other HSR bus drivers we asked were completely uninterested in trying to help us find out whether the RBG bus was actually running.	NO	YES	YES		YES	DISAGREE	Occasionally	DISAGREE	Occasionally	Phone	AGREE	35-44	DISAGREE	Employed Full-Time	Downtown	2	To help improve the image of transit, the HSR should have more 'normal' advertising INSIDE the buses (not just on the outside for the benefit of drivers). Many of the riders are highschool or university students, who are a prime target for advertisers. However, the interior of buses are filled with only public service adverts dealing with social problems and diseases (sexual abuse, sexual disease, alcoholism, bullying, teenage pregnancy, poverty and a smorgasbord of chronic and deadly diseases). It makes it depressing to ride the bus, and gives a very poor image of who rides ... It is telling that these adverts are only on the INSIDE of the buses!
91	Better designed bus shelters and landing pads for persons with disabilities using assistive devices. Honestly some of the places we are expected to get on and off at are no larger than a postage stamp AND add a bus ramp, a four foot scooter or wheelchair and you are up to your axels in mud, snow, ice or dangling from some sidewalk with no where to go but out on your face. Also bus bench advertising should not be a barrier to getting on or off the bus for us. We have enough difficulties with urban landscapes without adding to the congestion. Put benches back a bit from the street/stop or ask the planners to come up with some solution.		Power Wheelchair	AGREE	Female			Getting to work every day, in a clean warm or cool bus with someone else driving, parking and dealing with the traffic. My drivers are freindly, cooperative, helpful and thoughtful. I appreciate each and every ride on the HSR.	Other riders who do not make room, give way or otherwise understand that transit is for everyone and people with disabilities have a right and need to be on the buses as well. Changes in DARTS policies will impact this radically in the next couple of years. Doubtful that the general public is ready, willing or awake to this reality!	NO	NO	YES		NO	AGREE	Regularly	AGREE	Occasionally	Internet	DISAGREE	55-64	AGREE	Employed Full-Time	East Mountain	2	Your survey choices are too arbitrary and force a yes/no answer when nothing is EVER that easy or clear cut. I suggest it will affect the results and colour the survey in a potentially unfriendly and negative manner. Decision makers will do what they will do, regardless of what the public has to say about this. Metrolinx hadn't even thought about persons with disabilities using their planned rapid links nor had they thought about accessibility, visibility for the visually impaired and design of bus stations and shelter to accomodate our needs.
92	Extension of rapid, frequent service into industrial or "employment" areas as well as commercial nodes.	Wider and longer busses: more capacity with clearer aisles.	Driving	DISAGREE	Male		A commitment to rail service in exchange for extended continuous, rapid service into central Dundas and Stoney Creek employment areas, plus Burlington, Waterdown, East and West Mountain. If part of the benefit of a transit plan is to lead development then the service needs to be ahead of development, not following behind. Money saved by using buses instead of rail should be used to build expansive, comfortable stations along dedicated lanes. Municipal and social services should be offered proximate to all of the nodes, not just one, central node.	There have been many. Getting where I'm going is the best. I've enjoyed many conversations with strangers. Best was probably a brief exchange with a commuter in the Washington D.C. subway. Not that it was much more than a chance to meet someone new.	In my teens I was verbally attacked by a drunk on the HSR. Again, nothing major. Driver came back and told him to shut up and he did. It has never discouraged me from taking the bus. Damn near froze waiting for the free HSR New Year's service some years ago, watching bus after bus pass jammed to the windows with merrymakers.	NO	NO	YES	Tickets	YES	AGREE	Occasionally	AGREE	Occasionally	Internet	DISAGREE	55-64	AGREE	Employed Part-Time	Central Mountain	2	We're playing a game of catch up here, trying to establish a transit culture in a car obsessed community. Better to use available funds to extend service into developing areas than to fix services that don't quite reach into areas where people need to go. Further, the development of nodal points need to coincide with the provision of other services and attractions. Employment and social services should be available at all key points. Facilities such as the new stadium need to be right on major transit routes, not blocks away and surrounded by residences.
93	More freequent bus service to reduce the overloading of busses or busses unable to accomodate all the passenges and skipping stopps.	Dependable service. The rider should have confidence that he/she will arrive at the destination as planned.	Driving	DISAGREE	Male		Ellimate the transfers.	It is cheap, affordable.	Standing at the bus stop with pouring rain , cold and wind blowing waiting for the bus. Bus arrived but too full for me to to get on.	NO	YES	YES	Cash	NO	AGREE	Occasionally	AGREE	Occasionally	Phone	AGREE	55-64	DISAGREE	Employed Full-Time	Lower Stoney Creek	2	An input from the transit employees being frontliners will be more valuable.
94	The addition of Light Rail - or Electric Busses	Free service in the core - if it would be possible to do (not sure if the size and layout of the city would work for this) Seattle has a system like this.	Driving	DISAGREE	Male			Back and forth to McMaster 2 years ago - very easy, regular service. Convenient - the bus's all at that time went through McMaster.		NO	YES	NO	Cash	YES	AGREE	Occasionally	DISAGREE	Occasionally	Internet	DISAGREE	25-34	AGREE	Employment Insurance	Downtown	2	Look at major European cities, and cities like Seattle/Portland - they have great transit systems. Seattle's Bus service is free in the downtown core. You pay when you get off if you leave the core. Great system - would get me on the bus much more. I think it would get a lot of cars of the roads.
95	More GO trains at regular intervals and onthe weekend.	Lower rates	Driving	AGREE	Female					NO	NO	NO	Cash	YES	AGREE	Occasionally	DISAGREE	Never	Internet	DISAGREE	35-44	AGREE	Employed Full-Time	Downtown	2
96	Light Rail Transit. Some low emission buses	Being able to ride the B-Line bus out to Dundurn in the West, to Eastgate in the East. (I choose to shop at Fortino's because it is the only decent supermarket,with organics, etc, in the city. No Frills is horrible--and the downtown area cries out for a small but decent grocery store.) I have e-mailed HSR about adding an extra stop at Wellington St as this area has the largest concentration of seniors in the city, most of whom don't drive! The reply I got was that this was not up for discussion. It should be; not only just for students who only take it at specific times--in off hours it whizzes by not even half-full! Coax seniors and all those new downtown residents to take it by adding more convenient stops to the core areas. There are a lot of people, not the disabled who have excellent access, but those with bulky walkers, young mothers with cumbersome baby carts, who tend to cluster in up-front and make entry for the rest a nightmare. This area needs study and focus on how to deal with this types of congestion. Perhaps back entry, wilder interiors? Improved transit to the North End--as example of poorly served routes--for people who want to get to the waterfront...and also people who live there. Would encourage people not to depend upon cars so much	Transit	DISAGREE	Male		None. The transit system for all it's faults is good, but needs work. Look at Toronto's streetcars--the only city that refused to give these up. Nothing to 'give up' but much more to be 'added to'.	As a former resident of Toronto (Transit rider there for about 50+ yrs.) The generosity of the transfer time here; the often surprising politeness of some of the drivers who seem less constrained by petty rules and/or regulations, arrogance, etc.--and yet seem just as much 'on time' as TO is.	Going any distance in the city can be daunting. Congestion as noted above in earlier comments.	NO		YES	Tickets	YES	AGREE	Regularly	AGREE	Occasionally	Printed Schedules	DISAGREE	55-64	AGREE	Disability	Downtown	4	More advertising to all downtowners to take transit more often (especially when it is improved). Use transit as another selling point to tourists and those that come here part-time, such as film crews, visitors, tourists. I think a light rail link plus good transit will, in future, encourge more people to fly into Hamilton International to avoid the congestion of Pearson. (Now that has to be a huge advantage even as it now stands.)
97	First....more frequent service specially on the Upper Kenilworth Line. including Sunday mornings so one can get to church; wider aisles so people with walkers don't clog the way for other passengers to move back; if not this, then they should be charged for each seat they make unaccessible to other riders.	More frequent service; drivers lowering the bus so senior's can get on more easily; making those huge baby buggies restricted to certain hours only. They take up too much room; put seats at more bus stops so we don't have to stand so long while waiting.	Transit	DISAGREE	Female		the transfer policy. People using DARTS,for instance, have to pay for each ride from a to b, and if they go from b to c, they pay another fare. These are usually seniors or disabled folks who can least afford this.	Some drivers are absolutely considerate and wonderful. They lower the bus for you if you are carrying a lot of groceries. If you are a senior, they wait until you are seated. They don't allow loud kids to harrass passengers.	You are about one minute from the bus stop and have to cross with the traffic light and the drivers don't wait for you to get across....they just drive away and you have to wait another 30 minutes for the next bus. If there is no seat at the stop, it is very hard on seniors to have to stand all that time.	YES	NO	NO	Pass	YES	AGREE	Regularly	AGREE	Occasionally	Printed Schedules	AGREE	65 or higher	DISAGREE	Other Pensions	East Mountain	4	I am pleased that there is now transit service to Hamilton airport. The bicycle thing is great. Some drivers need a lesson in courtesy. Some drivers don't seem to care if they are on time.
98	I WOULD LIKE TO SEE IT COVER THE ENTIRE CITY OF HAMILTON.	MAKE ROUTES THAT RUN SUMMER [OR WINTER] ONLY RUN ALL THE TYME.	Transit	DISAGREE	Male		NONE.	THERE ARE TOO MANY.	BEING VEBALLY ABUSED BY DRIVER WHEN I PUT MY HAND OUT FOR A TRANSFER WITHOUT VERBALLY ASKING FOR ONE.	NO	NO	YES	Tickets	YES	AGREE	Regularly	AGREE	Occasionally	Printed Schedules	DISAGREE	65 or higher	AGREE	Other Pensions	Downtown	3	IMPOLITE DRIVERS WHO RECEIVE A COMPLAINT AGAINST THEM SHOULD BE GIVEN A POSITION IN THE COMPANY THAT DOES NOT HAVE CONTACT WITH CUSTOMERS.
99	A bus route that allows me to get to a grocery store more directly and closer to where I live. York 8 has no grocery store on it but it teasing gets close to Dundurn and King the alternative is on the interlined 6 but a late trip will not get me home at all.	run a bus along Barton West to at least Queen, but Locke would be better	Walking	AGREE	Male		extra long routes of combined street sections that have no bearing on the route name any more, break these up and increase service on a core route that connects them instead	I was tired and had a shopping load with me and the Locke 7 driver allowed me to stay in the bus during his break at the loop as I had gotten onto the outbound to be able to sit for the 20 minutes or so.	having a grocery load and finding that the last #8 had gone 30 minutes prior, the driver did assist me in getting to a point on #7 which was about as close as I could still get	NO	YES	YES	Tickets	YES	AGREE	Occasionally	AGREE	Occasionally	Printed Schedules	AGREE	55-64	AGREE	Employed Full-Time	Downtown	2	A pedestrian centric system would be better than one that is car centric as is current. The current routing is a radial system that primarily works best in a small town, this is a city that would probably be better served by routes along main arteries with interconnections between routes. There would still be need for a few direct type of routes such as to Limeridge from downtown. A few routes that take in the more rural portions of the city would be of benefit as the intercity bus services have started to abandon them [include the southern parts]. A way of getting to Waterdown and to settlements along hwy 6 North would also help psychologically tie these into the city. It would assist in folks not feeling so isolated even if only 2 trips a day to start. There is significant rural poverty too.
100	One change affects my area only, because thats where I use the bus service most often. I have been riding busses into downtown Hamilton for about 45 years. Whoever set up the existing service, was not a local rider. For many years the bus came from downtown, through West Hamilton up Wilson Street East and continued past Mohawk Road to the west end of Ancaster. It was a great setup and very simple. The busses used to be packed. Now the bus comes the same route, until it reaches Mohawk than it turns to the Meadowlands. Riders must transfer to continue into Ancaster. Everyone knows it is set up this way for the convenience of the Meadowlands, but it is a huge inconvenience for the older parts of Ancaster. I know a lot of people (many who are seniors)who do not use the service for this reason. I myself often drive downtown as it easier even though I prefer the bus. Suggestion; One bus from downtown, past McMaster and West Hamilton, up Wilson Street to Duffs Corners, around Garner to Fiddlers Green to Wilson than back to the city. You could extend a bus that goes to the Meadowlands from the east, into the village and back to the Meadowlands. If you advertise this ie. the Ancaster News, people will love it.	Make the routes simple.	Transit	DISAGREE	Male		Overall its a pretty good service.	Some of the drivers are great. Very helpful and friendly.	I know its a hard job, but a few drivers could be more helpful.	NO	NO	YES	Cash	YES	AGREE	Regularly	AGREE	Never	Phone	AGREE	45-54	AGREE	Self-employed	Ancaster	3
101	rapid transit (subways! or above rail)	more buses on certain routes.	Walking	AGREE	Female		the darn waiting	first time I used bus alone to go to school	waiting for bus in cold and bus drove by and didn't stop cause it was full.	YES		YES	Cash	YES	AGREE	Occasionally	AGREE	Never	Printed Schedules	DISAGREE	18-24	AGREE	Employed Part-Time	Downtown	3	some of the bus drivers can be pretty grouchy! and sometimes the people are weird.
102	Greater coverage and quicker lines.	Make it faster (each ride) and more frequent. Specifically, more hubs where there is fast movement from one hub to the next and then greater coverage of slower moving lines which go into neghbourhoods.	Driving	DISAGREE	Male		I am not currently a transit user, but I do appreciate the significance of transit for the growth of any city. Reviewing the comments of Hazel McCallion and David Miller, their biggest regrets were with transit. We need a strong system to grow and so people can move from the outreaches of our city into our core.				YES	NO				Never					25-34		Employed Full-Time	West Hamilton	3
103	that the people who use scooters, walkers, wheelchairs pay fares teh asme as everyone else	HSR drivers should talk to the users in a respectful manner	Walking	AGREE	Female		wheelchair accessiblity, they should have separate bus service	transit fares are the most affordable in Ontario	being kicked off the bus with my child in a stroller, to make room for those users who use wheelchairs, yet I paid my fare, yet disabled people do not always have to pay a fare,	NO	NO	YES	Tickets	YES	DISAGREE	Occasionally	AGREE	Regularly	Don't Get Inform	DISAGREE	25-34	AGREE	Ontario Works (Welfa	Lower Stoney Creek	3	I have nothing to add
104	more frequent service, particularly to areas on the mountain.	making it more convenient to take public transit - due to infrequent service it takes far too long to get anywhere and makes it hard to use the hsr without much notice. i always need to plan my hsr rides an hour or two in advance so that i am not late for where i need to go. also the bus service does not run late enough to the areas i need it to go to which means i choose to drive to and from my destination instead of hsr to and a pricey cab home at night.	Driving	DISAGREE	Female		none?	when i was a student at mac and had a bus pass - it was the most convenient/inexpensive way for me to get around	nothing comes to mind	NO	NO	YES	Tickets	YES	AGREE	Occasionally	DISAGREE	Never	Internet	DISAGREE	25-34	DISAGREE	Employed Part-Time	West Mountain	3	i would love to see the light rail transit system put in place
105	I use the HRS buses and GO buses regularly and can't think of anything - I find that the system covers my needs.	I think it is mostly "stigma" that keeps people off the buses and their addiction to cars - therefore maybe "sexy" up bus ridership. The only time I haven't been able to take buses as I need them is late at night after bars close but don't know I would anyway, taxis work.	Cycling	AGREE	Female		??	Being able to get from my home to TO airport thru public transit - HRS to GO station - GO on 407 to Square One - express bus to TO airport - all for about $11 and just over one and a half hours. Don't have to ask anyone to take me or pay $70 for airways transit.	??	NO	YES	YES	Tickets	YES	AGREE	Regularly	AGREE	Occasionally	Internet	DISAGREE	45-54	AGREE	Self-employed	Downtown	2	I don't think you need to improve things for someone like me who is single, works at home, believes in public transit and made the decision to give up my car 5 years ago. I consider the time spent on buses/trains as personal time (reading, talking, writing, sleeping) and realize I'm privileged to be able to spend that time there - I know women who work and look at their commute on the GO train as valuable time when noone can put demands on them. I think the thing is finding ways to make public transit use be "sexy", not something that people look at as being desperate. In a car culture, that's a hard thing to do,but other countries do it. I guess part of it is speed and keeping everything modern, clean and slick.
106	more frequent service	24h lines, more frequent service, more articulated buses on busy routes	Walking	DISAGREE	Female		wheelchair access on regular buses	whenever the bus isn't too crowded and there are seats available	being crammed into a too crowded bus with no seats available (usually going to or from McMaster)	YES	YES	NO	Pass	YES	AGREE	Regularly	AGREE	Regularly	Internet	DISAGREE	25-34	AGREE	Student Loans/Bursar	West Hamilton	2	I think there should be more frequent bus service on all routes. I also think there should be separate buses for wheelchairs and scooters in order to leave more seating space for regular passengers, or at least more buses with more seating being run more frequently than the wheelchair access buses. Ultimately I think that having more seating available would make the transit experience more enjoyable especially when one is transporting book bags, groceries, etc.
107	Make it more cost effective - reduce rates	Decrease the cost Accessibility and quicker service to Flamborough, Dundas, Ancaster Bus shelters at all stops Tourism buses - specialty tours - art buses, etc.	Driving	DISAGREE	Female			Taking the bus down to the Bayfront	Having an overweight person sitting next to me and jabbing me - have special seating for overweight people	NO	NO	NO	Cash	YES	DISAGREE	Occasionally	DISAGREE	Never	Internet	DISAGREE	45-54	DISAGREE	Employed Part-Time	West Mountain	4
108	LRT	Dedicated transit lanes	Driving	AGREE	Female		none	trip from McMaster Hospital to my home in Westdale	none	NO	YES	YES	Cash	YES	AGREE	Occasionally	AGREE	Never	Don't Get Inform	DISAGREE	65 or higher	AGREE	Investments	West Hamilton	3	Get the LRT. More bike lanes. Close off streets to make them more family friendly. More dedicated transit lines. Slow down the traffic. Create traffic islands with gardens. If you make it difficult enough for drivers and provide LRT service, people will move from their dependency on cars.
109	Would love to see rapid train transit (rather than bus!) .	* Increased frequency at off-peak hours (especially on Sundays - hourly service that finishes early in the evening is not conducive to being a transit-only traveller. * Some smaller buses that can run more efficiently in off-peak hours when there are fewer riders. * GPS system linked to each stop with a display that tells you exactly when the next bus is coming (and if you have just missed one so that you can do something else rather than stand and wait for 1/2 hour just in case the bus is late/early!)	Transit	DISAGREE	Female		If we seriously want to increase ridership, I can't imagine giving anything up since transit is not the most comfortable or convenient way to travel as it is. It is however the most environmentally friendly way to travel by vehicle.	My best experiences are with drivers - many of whom maintain a great sense of humour in the face of many challenges and have a friendly word for most passengers. When they have a regular route, many also keep an eye out for their regular passengers and go out of their way to assist.	Being left in the cold and wet when buses are full and pass by without stopping.	NO	YES	YES	Pass	YES		Regularly	AGREE	Regularly	Printed Schedules	AGREE	45-54	AGREE	Employed Full-Time	Central Mountain	3	I am not sure who designs the buses or plans the services but am sure they are not regular transit users. The width of seats is generally inadequate - especially in winter when everyone is wearing bulky outerwear and on school routes where everyone has a backpack that is wider than they are. We need more space. Similarly, most people do not like sitting in long rows of seats. If you could measure seat occupancy, I am sure you would find that people choose to sit in the 2-seat sets when possible and never choose to sit beside someone else if they can help it. This is particularly true in the long rows of seats where (as I noted above), you get easliy squashed between people. That is not comfortable or conducive to a pleasant experience. We need a new design (and yes, I realize this design was intended to accomodate wheelchair users, which is great; however, it can certainly be improved).
110	More double buses on the busy routes to Limeridge, along King and Barton Streets.	Reduced day pass price for single riders.	Walking	AGREE	Female					NO	YES	YES	Tickets	YES	AGREE	Occasionally	AGREE	Occasionally	Internet	DISAGREE	35-44	DISAGREE	Employed Full-Time	Downtown	2	I believe that we need to tax car owners, so that they are contributing equally to supporting public transit. Car ownership should be treated as an extra treat and not as a given right. I think that builders need to share in the costs of setting up new transit service to their developments, and are thereby encouraging new home owners to use transit rather than their own vehicles. Malls should be setting up transit friendly areas for bus passengers. I take my life in my hands when I get off at Limeridge, since the bus discharges me onto a 4 lane road which I have to cross before navigating the parking lot. Bus stops should be located at the mall doors, with only handicap stickered vehicles allowed in that area. Pickup for taxis can be located a short distance away. Mall owners need to be building with the needs of pedestrians in mind, not drivers. The new Centre Mall is a pedestrian nightmare right now, and will still remain a bad dream when it is completed.
111	More bus routes on the 5 delaware lines, specifically 52 Head St. loop, as it only comes hourly during week days.	More bus routes (as stated above).	Transit	DISAGREE	Female		I don't understand why the bus comes every half hour on Sundays and hourly during the day on weekdays. I would be willing to give up so many time slots of sundays.	Friendly drivers on some routes.	A lot of late 52 Head St. loop buses on Sundays.	YES	YES	YES	Pass	YES	DISAGREE	Regularly	DISAGREE	Occasionally	Phone	DISAGREE	18-24	DISAGREE	Employed Part-Time	Dundas	2
112	Light rail should be used for crosstown routes.	Loadable cards like a metro card would improve service for me, as would more frequent service on all routes.	Walking	DISAGREE	Female		Frankly, after experiencing public transit in other large cities, Hamilton can ill afford to reduce it's present offerings.	My best experiences always involve kind and friendly drivers.	By the same token, a grumpy driver can absolutely colour my experience. And, a pet peeve of mine is drivers who use cell phones.	NO	NO	YES	Tickets	YES	AGREE	Regularly	AGREE	Occasionally	Internet	DISAGREE	35-44	AGREE	Self-employed	Downtown	3
113	More frequent buses. There's no doubt I would use the HSR far, far more than I do if I didn't always have to worry about just missing a bus and waiting with 2+ kids 30 minutes for the next one.	I think the most significant change that would increase ridership would be to transform the look and feel of riding the bus so that it looked and felt less like an afterthought/social service/option-for-the-optionless, and more like a healthy, normal part of a vibrant city in which people from all segments of Hamilton society considered it the norm to ride the bus. Because they wanted to, not because they have to.	Driving	DISAGREE	Male		Well, I think the summertime trolley could be sacrificed. For the sake of, say, better resource management.	The simple fact of being able to use a bus to get places in the city is 'the best'. To share the ride with other people, the social contact, not having to park, not having to drive myself. All the basic facts of bus ridership - that's what 'best' for me.	The high cost of using the bus to make many short trips in one day (drop kids off at preschool, go downtown to do stuff, go to East end to pick something up, pick up kids at preschool, out in the evening for some event). If there are only a few days a month when I do this, it's not worth it to get a pass, but for those few days the cost is prohibitive and I'd be better off, economically, taking my car.	NO	YES	YES	Tickets	YES	DISAGREE	Regularly	AGREE	Occasionally	Printed Schedules	DISAGREE	35-44	DISAGREE	Self-employed	Downtown	4
114	More express lines	Lower fares obviously. Extended weekend hours maybe. Extended hours period, but Friday and Saturday nights I'm sure would get more business	Walking	AGREE	Female		Nothing I can think of	I"m 27 and have never had a license, Hamilton has made using transit extremely accessible and any transit memory I can bring up is positive	Having to wait too long, or waiting in vain when the bus has come early and not waited.	NO	NO	NO	Pass	YES	AGREE	Regularly	AGREE	Regularly	Internet	DISAGREE	25-34	AGREE	Employed Full-Time	East Hamilton	3
115	more access for Stoney Creek suburbs	More frequent departures in stoney creek suburbs	Driving	DISAGREE	Female		bus idling			YES	YES	YES	Cash	NO	AGREE	Occasionally	AGREE		Internet	DISAGREE	18-24	AGREE	Student Loans/Bursar	Upper Stoney Creek	3
116	More buses	Advertisement	Driving	DISAGREE	Transgendered		Rude drivers		The B line- change sin stops - thanks McMaster!	NO	YES	YES	Tickets	YES	AGREE	Occasionally	AGREE	Occasionally	Internet	AGREE		DISAGREE		Rural	2
117	End area rating. Everyone in the city should pay what the old city currently pays. City needs to grow service and can't do that without putting more money into it.	More buses on busy routes, better coverage across the city.	Transit	AGREE	Male		It's already bare bones. What do you want?	Chatted with a really friendly bus driver on a quite ride home late one night.	Three passbys in a row!!!	NO	YES	YES	Pass	YES	AGREE	Regularly	AGREE	Regularly	Phone	AGREE	18-24	AGREE	Employed Part-Time	Downtown	3	Stop starving it!! Transit costs money, try thinking about it as an INVESTMENT not a subsidy.
118	n/a	See below - Probably not until I'm disabled (can't walk or drive) would I use transit - as either (walking/driving) I perceive to be faster. It's a 10-min walk in the "wrong" direction to most useful stop - I tend to feel that I might as well walk/drive & doubt my ability to time my arrival at a bus stop & have no tolerance for standing still (would end up walking toward next stop vs standing).	Driving		Female			Using GO to get to events in Toronto - often quite seamless. Madrid subway system is incredible - clean, bright - countdown clocks so you know what's coming next.	waiting more than 1.5 hours for an HSR bus to Dundas from Mac (mid-week after classes) - I realized I could have walked faster & haven't used transit since (will drive, walk or bike). This was in the 80's (I definitely hold a grudge).			YES		NO		Never					45-54		Employed Full-Time	Downtown	0	I would LOVE to see bike friendly streets - I don't travel far to work (less than 8 k) - but over wickedly busy routes - so feel safer driving. For all shorter errands I have committed to walking over vehicle travel over the past several years. I did use the bus when I was younger - but had a couple of "unsafe" experiences with likely mentally ill individuals (being followed off a stop); I like the idea of being greener - but prefer to do so independently via bike or feet than count on someone else. I have always enjoyed subway transit - NYC, Madrid,London but recognize we wouldn't have the volume to support it. Perhaps b/c the speed of travel relative to price of subway usually trumps cab or bus.
119	Better connections and on time service	Efficiency	Walking	DISAGREE	Female				Rude drivers, even more rude, loud young people screaming at passengers and driver on Cannon route.	NO	NO	YES	Cash	YES	DISAGREE	Occasionally	AGREE	Occasionally	Internet	DISAGREE	45-54	DISAGREE	Employed Full-Time	Downtown	2	Transit needs to be for all people - it is regarded is only for the poor and disabled and as a consequence many do not use it when they could. It needs a sharper image!
120	I'd love to have a bus from downtown come past McMaster (to pick up students commuting to and from Ancaster...my daughter commutes to Sheridan College and has to takes two buses from Ancaster to get to McMaster where she then catches the Go Bus)...have the bus come through West Hamilton and then up Wilson Street to Duffs Corners.	If you had a bus that came up the hill from McMaster and continued up Wilson Street it would be used by a lot of students....right now they have to catch a different bus if they are coming up through Wilson since the buses all seem to head over to the Meadowlands instead of coming up through the town. I would also use it when going to McMaster as I live directly on Wilson Street	Transit	DISAGREE	Female					NO	NO	YES	Cash	YES	AGREE	Regularly	AGREE	Never	Internet	AGREE	45-54	DISAGREE	Self-employed	Ancaster	3	Growing up in Ancaster as a child I remember riding the bus back and forth to Hamilton all the time. The bus routes aren't nearly as direct now....and seem to take forever to get some places due to their routes.
121	better weekend coverage across the city--ok to get downtown, hard to go west	I only use transit to commute. Too few buses on some routes for me to take for errands	Transit	DISAGREE	Female			helpful, friendly driver assisting other riders with directions etc.,	crowded buses, often causing me to miss my regular bus because it's too full, also many passengers unwilling to give up their seats for older or disabled riders (rider etiquette is lousy)	NO	YES	NO	Pass	YES	DISAGREE	Regularly	AGREE	Regularly	Printed Schedules	DISAGREE	35-44	AGREE	Employed Full-Time	East Hamilton	3
122	I would like to see the buses been well mantained, further incentives for car share, and for bike use.	Increase frequency of buses during the rush periods and over the weekend.	Cycling	AGREE	Male		None	Transporting my bike in the bike track when my tire was flat.	I once waited in the bus stop in front of Jackson Square (King St) for 45 minutes during the winter time. This was extremely frustating for many of us who were all out in the snow.	YES	NO	YES	Pass	YES	AGREE	Occasionally	AGREE	Occasionally	Internet	DISAGREE	25-34	AGREE	Student Loans/Bursar	West Hamilton	2	Please ensure stead increase on bike lanes in most street of Hamilton.
123	Light Rail system across the lower city!!	Improve north-south links to east-west routes in lower city.	Driving	DISAGREE	Female		Can't think of anything with the current service that I would consider a frill that could be given up!	Best experiences are those when the bus isn't so crowded (not good when you make the choice to take public transit and then feel like cattle in a cattle car!).	Worst experience - a bus driver who wasn't so nice to a confused older lady who got on an express bus by accident.	NO	YES	YES	Tickets	YES	DISAGREE	Occasionally	AGREE	Occasionally	Don't Get Inform	AGREE	35-44	AGREE	Employed Full-Time	East Hamilton	3	Please make improvements to the lower city east-west routes a priority for light rail (not the north-south route up the escarpment to the airport - a rapid bus route is more than adequate service for this area!). Please also make it a priority to provide transit service to neighbourhoods with high %s of people who have no other options for getting around (eg make enhanced transit services a priority for these areas).
124	Light rail from Stoney Creek to McMaster University.	Increased frequency of transit and light rail.	Cycling	DISAGREE	Male		Routes to Port Hope airport	seamless transportation from Aldershot to my home on Burlington bus, transferring to a Hamilton bus	Being ahead of time by over 2 minutes and missing the 5C or 51 bus because the driver is ahead of schedule!	NO	YES	YES	Tickets		AGREE	Occasionally	AGREE	Occasionally	Phone		55-64	DISAGREE	Employed Full-Time	West Hamilton	3	Light rail and increased bus frequency would make an enormous improvement.
125	I would like to see a light rail line through the downtown, including a commuter lot at one of the terminal stations (or at both?)	I think that lowering the fare (and increasing municipal taxes proportionally, even to the point of making riding free) would encourage those who drive to take transit. Currently, a round trip almost costs $5 and parking downtown is so cheap that those with vehicles are unlikely to choose the alternative.	Cycling	AGREE	Male		The dial-a-stop number that is supposed to give information on the next bus(es). It rarely seemed accurate, anyway.	As a Mac student, I rode the bus frequently because of its convenience (lots of bike routes, frequent service) and its price (included in student fees and very cheap).	It really wasn't all that bad but I have found the routes to Dundas, for instance, snake around so much that I thought that I almost could have walked in the equivalent time.	NO	YES	YES	Tickets	YES	AGREE	Occasionally	DISAGREE	Occasionally	Internet	DISAGREE	18-24	AGREE	Employed Part-Time	East Hamilton	3
126	Less crowded buses during rush hour; most buses running east-west along King & Main have more people standing than sitting during busy times of the day - sometimes one has to wait for several to pass by due to lack of room.	More buses during rush hour to avoid over-crowding. Perhaps a frequent-rider program? There is still very much a stigma about the types of people that ride the bus - this needs to be dispelled .. somehow?	Driving	AGREE	Female		I would be willing to give up the crowded buses ;O) I guess I don't know a lot about all the service offerings and can't ID anything I don't value and/or would be willing to give up. Consider revising the survey to include a list of the services with check boxes so that we can select those that we don't need.	I like the fact that you can call a number to hear when the next bus is coming ;O) I like the fact that drivers (for the most part) announce upcoming streets as it is hard to see street signs in over-crowded buses, especially at night. I like the fact that many drivers remember 'regulars' :O) I like the beeline express :O)	Crowded buses due to too many people, too many baby strollers and shopping carts. Drunk people are also not so much fun ;O(	NO	YES	NO	Pass	NO	DISAGREE	Regularly	AGREE	Occasionally	Phone	DISAGREE	35-44	AGREE	Employment Insurance	East Hamilton	3	Given that it costs ~ $11 by cab to get downtown vs. $2.XX by bus, it might be in the decision makers best interest to explore some form of integration / collaboration between these two modes of public transit. Also, consider making monthly Hamilton HSR passes available for sale at Union Station.
127	buses should run more frequently	the buses have to run more often than they do on the east mountain. i can often get home from work faster by walking (3 miles) than by taking a bus.	Walking	DISAGREE	Male		the handicapped service		realizing it takes me as long to walk homes as it does to take the bus.	NO	YES	YES	Tickets	YES	AGREE	Occasionally	AGREE	Never	Internet	AGREE	35-44	DISAGREE	Employed Part-Time	East Mountain	0
128	I have no right to suggest change as I don't use transit.	I understand using transit once or up to 3 times per month is perhaps little high for some? Especially those on welfare/ODSP or unemployed pays substantial rent.	Cycling	AGREE	Male		No comment	When I'm stranded & the bus driver is very friendly.	Not really able to comment except when in past youths talk loud or use foul language. I took transit few times and understand one is required to dish out exact change? Perhaps that has changed?	NO	NO	YES	Cash	NO	AGREE	Occasionally	DISAGREE	Occasionally	Internet	DISAGREE	55-64	AGREE		Downtown	4	I would prefer transit in bad or winter weather over cycling BUT road conditions and SALT is my very big beef! So I rely on public transit or attempt to walk the route IF unable to afford it! Other than that, I have always enjoyed using public transit and today internet/cell phones is fantastic pass time or enjoying the comfort and warmth or conversation with fellow passengers if permitted!
129	extend hours especially on weekends so people can take the bus home from the bars :)	Run more often on weekends.	Cycling	AGREE	Female			the online schedule	Trying to get to the Meadowlands on the weekend from West Hamilton. Why do I need to take 3 buses - go downtown, get a bus up the mountain and then get on the 41 or 43 (only on Saturdays!) when the 5C goes up there on weekdays.	NO	YES	YES	Tickets	YES	AGREE	Regularly	AGREE	Occasionally	Internet	DISAGREE	25-34	AGREE	Employed Full-Time	West Hamilton	3	Don't make it free to take the bus. $$$ is not what is discouraging people from taking the bus.
130	larger buses to service busier routes	website to be more user friendly bus tickets sold at more places	Cycling	AGREE	Female			having bus drivers helping to give directions	waiting for a bus that never shows up	YES	YES	YES	Pass		AGREE	Regularly	AGREE	Occasionally	Internet	DISAGREE	18-24	AGREE	Student Loans/Bursar	West Hamilton	2
131	I would like to see the bus coverage along main arteries spred out over time. Often, all four buses will arrive at the same time and not all of them stop at your stop, they will piggy back on eachother. This is problematic when you are waiting for a specific bus to take you to your destination. If you miss the time when all four buses come at once, your wait can be very long for the next bus, making it an incovenient way to travel when you need to arrive somewhere at a specific time.	Better North/South servive to connect to long bus routes. Often the walk to/from the bus stop is more than 15 minutes. I think that a service with more efficient connectivity would be more attractive to a wider ridership. It needs to be convenient. No one wants to walk a few kilometres to wait 15 minutes for a bus that only takes them "close" to where they want to go. Not all buses need to be funelled through downtown.	Cycling	AGREE	Female		All buses bringing you to the downtown core. This leads to more transfers and longer waits.			YES		YES	Pass	YES	DISAGREE	Regularly	AGREE	Occasionally	Internet	AGREE	18-24	DISAGREE	Employed Part-Time	West Hamilton	2	I am thrilled about the bike racks on the front of all HSR buses. This facilitates me taking my bike places when I am unsure of weather, darkness, etc. I frequently use HSR with my bicycle, which helps me get to and from buses, since the stops can be far apart/far from my destination.
132	More hybrid buses	Advertise themselves- radio ads	Driving	AGREE	Male		rude bus drivers	The B line	Never had one	NO	NO	YES	Tickets	YES	AGREE	Occasionally	AGREE	Occasionally	Internet	AGREE	35-44	AGREE		Rural	3
133	none	more frequent buses	Cycling	AGREE	Female		low fares	when I was pregnant and needed to get to my pre-natal appointments. It was easier and cheaper to take the bus than to drive and try to find parking	when drivers fail to let me off at my stop	NO	YES	YES	Tickets	YES	AGREE	Occasionally	AGREE	Occasionally	Internet	DISAGREE	35-44	AGREE	Employed Full-Time	Dundas	3
134	more frequent service more comfortable vehicles more coverage of more places more fuel efficient buses	more frequent service more express buses	Cycling	DISAGREE	Male		least used routes	placing bike on a bus rack to go up the mountain	taking forever to get across the city	NO	NO	YES	Cash	YES	DISAGREE	Occasionally	DISAGREE	Never	Internet	AGREE	35-44	DISAGREE	Employed Part-Time	West Hamilton	2	Transit should not be the means of transportation of last resort. Cars should not be the first priority in traffic decision making
135	To move the bus stop from in front of my house (Emerald and Stinson); it produces LOADS of garbage on a daily basis and has almost caused a few traffic accidents because of the extra width in the road. Very dangerous place; cars coming down Stinson think they can pass the bus because of the extra width in the road, not noticing the traffic coming up Emerald. If the bus stop was moved just to the other side of Emerald, it would solve the whole problem. A matter of about 25 feet.		Driving	AGREE	Male			It seems to cover all the areas I go to (I drive and rarely take the bus)			YES	YES		YES	AGREE	Occasionally	AGREE			DISAGREE	25-34	AGREE	Investments	Downtown	2	See my above comment regarding the bus stop on Stinson and Emerald; you guys should really look at it. It's easy to move, too; it's just a sign on the telephone pole and a garbage can. Other than that, things are fine by me.
136	LRT on the A and B line	Light Rail Transit, two way streets.	Driving	DISAGREE	Male		High spending on energy efficient buses when the payback is not there. Unions in HSR need to be stripped of some power.	Nice looking buses going to the waterfront.	being uncomfortable wearing decent cloths on HSR as no working class people really take the bus.		NO	YES		YES	DISAGREE	Occasionally	DISAGREE			DISAGREE	18-24	AGREE	Employed Full-Time	East Hamilton	3	We are willing to pay for LRT. Why not have a pre sale of LRT Yearly passes to gauge interest and make financing easier.
137	LRT lines, or some sort of rapid transit that favours the rider over the car driver	Add LRT Lines!	Cycling	DISAGREE	Male		Comfortable seats	Free buses to waterfront during Canada Day	Waiting way past scheduled times	NO	YES	YES	Cash	NO	AGREE	Occasionally	AGREE	Occasionally	Internet	AGREE	25-34	DISAGREE	Self-employed	Downtown	3	I wish cycling was included in these kinds of surveys/ transit planning etc. It is a form of transit, and the city sure could use more cycling infrastructure, ie bike lanes, or even bike posts!
138	LRT. fast, reliable service. fewer stops.	more frequent buses. something at the station that tells you when the next bus will arrive (for those of us without cellphones to call the status number)	Driving	DISAGREE	Male		the frequent stops that buses make. i will walk further to get to a stop if it means the bus will get to my destination faster.	when the buses come on time and i am able to make transfers effeciently - especially when transfering to and from the burlington system	waiting and waiting for a bus to come in the cold and then just walking across town instead.	NO	YES	YES	Tickets	YES	AGREE	Occasionally	DISAGREE	Never	Internet	AGREE	25-34	DISAGREE	Employed Full-Time	East Hamilton	2
139	Cheaper fares, introduction of fully electric buses and further implementation of hybrid buses. Mid day cleaning of buses especially during the winter months.	Advertising demonstrating the speed and efficiency of public transportation in Hamilton. Unfortunately with current price levels it is cheaper, and faster to take a taxi from West Hamilton to the down town core if you are travelling with 3 or more people.	Driving	AGREE	Male			A kind driver that waited to pick me up as I ran to catch up to a bus.	Rude transit users who ignore the needs of others by failing to give up seats to those in need.	NO	YES	YES	Cash	YES	AGREE	Regularly	AGREE	Regularly	Internet	AGREE	25-34	DISAGREE	Employed Part-Time	West Hamilton	3	It is common knowledge that Hamilton is going through a period of transition there is significant private and public reinvestment in the down town core as well as improvements being made to parks and roadways throughout the Hamilton area. We Hamiltonians should be pushing our city council towards the widespread implementation of environmentally responsible programs that work in tandem with the improvements that are already being made. Many municipalities, provinces and countries in Europe and elsewhere are making drastic and lasting changes to the way they operate in order to conserve natural resources. The City of Hamilton is making changes either way so why not make the responsible choice and make our city a Canadian leader in environmental action.
140	Downtown Hamilton 'fare free zone' - 2-3 main E-W and N-S 'free' routes. Calgary had something similar when I visited there a number of years ago (I'm told they have discontinued it). This 'fare free zone' encourages people to move about the downtown for shopping, dining, etc., and particularly in Hamilton's case it would assist the working poor. Also, not unlike how stores use loss-leaders to bring in customers, this 'teaser' service could condition more people to think of the HSR as an alternate form of transportation.	Rates are already too high; increases will likely have a detrimental effect on encouraging people to consider public transit	Driving	DISAGREE	Male		Extremely low ridership routes			NO	NO	YES	Cash	YES	AGREE	Occasionally	DISAGREE	Never	Internet	AGREE	45-54	DISAGREE	Self-employed	Waterdown	2	I reside on Evans Road, Waterdown. Last year the city spent a considerable amount of money upgrading our road with the explanation that it was necessary in order to accommodate public transit service -- I have yet to see one person board the bus along our road or nearby roads -- rarely is there more than 1-2 passengers aboard the bus....more often it is totally empty. The money being wasted on this one route and construction project alone could have gone a long way toward providing better service to areas where there is much greater need and demand. I personally know of dozens of poor, unemployed people in Hamilton who can't even afford to use the bus to go looking for a job or attend job interviews. Routes such are the one that passes our rural home near Waterdown DO NOT need to be serviced by a full-size bus -- HSR should be utilizing mini-buses (8-10 passenger max) for such routes. From an outside perspective, HSR appears to be inefficient, wasteful and lacking in creative problem solving skills.
141	Divide city in zones. When I go only 5 km and some body else goes 20 km we pay the same fare this is unreasonable		Transit	DISAGREE	Female			Friendliness of driver. banter of passengers	n/a	NO	YES	YES	Cash	YES	AGREE		AGREE	Occasionally	Internet		65 or higher	AGREE	Other Pensions	West Hamilton	2	those in wheelchairs have free rides, other disabled oersons have to pay
142	Increase the frequency of buses during rush hours and on weekends, especially to the malls in Ancaster and Hamilton Mountain.	More buses running on time and more frequently.	Transit	DISAGREE	Female		The cloth-covered seats. They are not conducive to cleanliness and just not practical especially in wet weather.	If a bus is on time, that's a good thing for me.	Buses just whizzing by and not picking me up after running and waving at them to stop!	NO	NO	YES	Pass	YES	DISAGREE	Regularly	DISAGREE	Never	Phone	AGREE	45-54	DISAGREE	Employed Full-Time	Central Mountain	3	I urgue you to improve transit in this city. Neighbourhoods and housing complexes are expanding but bus service is not keeping up with this growth. How are people supposed to get around...on cars? and pollute even more? You leave them no choice by not improving and expanding service. Increase buses on the roads to all areas of the city; help the economy by putting more people to work driving buses, repairing buses, etc.; help the environment most of all by creating highly efficient and reliable transit system and thereby reducing the use of automobiles and their polluting emissions!!
143	Stops called out, either by the driver or automatically.	Don't know.	Walking	AGREE	Male		Don't know.	The first time I took the B-Line express from downtown to Eastgate Mall after previously using the regular Barton bus route. It was comfortable and speedy.	Waiting 8 minutes for the driver who parked the bus so that the wheelchair ramp couldn't be extended to figure out that the bus wouldn't move while kneeled.	NO	NO	YES	Tickets	YES	AGREE	Occasionally	AGREE	Occasionally	Internet	DISAGREE	35-44	AGREE	Employed Part-Time	Downtown	2	I feel that for cities in transition, such as Hamilton is now, public transit infrastructure is vital. Isolating residents and choking main thoroughfares hasn't worked in the past, and a new way forward must be found.
144	All routes at no more than 20 minute intervals, especially Route 3	Decrease in monthly pass cost	Transit	AGREE	Female		Nothing	Having a driver drop us off between stops because of a downpour	Last winter's snowstorm - watching an incessant number of Route 2 buses pass empty while waiting 3 hours for a Route 3. Calls to HSR were not answered.	YES	NO	YES	Tickets	YES	DISAGREE	Regularly	AGREE	Regularly	Phone	AGREE	55-64	AGREE	Employment Insurance	Downtown	3	Core bus service is excellent, but mountain routes need to be more frequent. HSR is dreadfully slow in monitoring adverse events that leave people stranded on some routes for hours.
145	lower cost	lower cost	Walking	DISAGREE	Male		trans-cab	when no one bothers me	fat, stinky people	NO	NO	YES	Cash	YES	DISAGREE	Occasionally	DISAGREE	Occasionally	Internet	AGREE	25-34	AGREE	Employed Full-Time	Downtown	2
146	Smarter application of resource.	Safer atmosphere. Perceived or not.	Walking	AGREE	Male		Over coverage for under ultilzed routes. Empty large buses. Smaller more efficient ones for these applications maybee?	Reliability of service	Youth acting out in groups, uncontrolled, making the environment uncomfortable to the point of service avoidance.	NO	NO	NO	Cash	YES	DISAGREE	Occasionally	AGREE	Never	Internet	DISAGREE	45-54	AGREE	Employed Full-Time	Central Mountain	2	Primary ridership must also participate in covering cost increase during these difficult times.
147	Node system with frequent rapid transit between nodes, and frequent short run neighbourhood buses to fill in between nodes.	More buses, lower rates... maybe if people payed more in their taxes for the bus they would be more inclined to try it out.	Cycling	DISAGREE	Male		Current B-Line and A-Line "service". The B-line saves no time across the city compared with #5 buses when making connections to other buses.	I got on the wrong bus, was heading into uncharted areas. I asked the driver for help and he was able to get me back on track and on schedule. He was knolegable, friendly, polite and genuinely helpful. HSR drivers are among the best transit drivers I have ever encountered.	I missed the bus, it came early... more than seven minutes early. The next bus came 37 minutes later, i missed my connecting bus, i was over an hour late for an appointment.	NO	YES	YES	Tickets	YES	AGREE	Regularly	AGREE	Occasionally	Internet	AGREE	25-34	DISAGREE	Employed Full-Time	Downtown	2
148	Bus link along Jerseyville Road in Ancaster- to change a 15 min walk to eight to access bus service.	A shuttle was promised from Ancaster to the Go Station when the Go station was initiated. It has never materialised thus necessitating using a car to link with buses as there is no late night linkage to Ancaster village. Plus the issue above re changes.	Driving	DISAGREE	Female		None	Haven't been able to use it enough to have one.	Having to change buses to get from down town to Ancaster Village.		YES	YES		YES	AGREE	Occasionally	DISAGREE		Printed Schedules	AGREE	65 or higher	DISAGREE	Other Pensions	Ancaster	4	Re Taxes. I agree to paying equal taxes IF we get equal service
149	There are so many changes to the system, but the most high priority changes as an avid transit user would be: - 'Beeline' type Barton and Mohawk bus routes + Both these buses go a far distance and at specific times are overcrowded, ESPECIALLY Barton. Changes are always being done to the Beeline - 10 and the King - 1, but there are other problem areas in the city other than Main Street. - Yearly Bus Pass + Not just Seniors should have a yearly pass. There should be a yearly pass for Adults and perhaps a school pass (10 months) for students. Buying a bus pass every month is a waste of paper to print every month. I am sure the printing costs would drop.	- Bus stop placements - The signs for the Beeline are great, I think every route should have a similar sign on the post - All bus stops should have shelters. Yes there are homeless individuals who may sleep in these shelters, this is choice, but when it's cold outside and there is a mother standing at a bus stop with no shelter, this is not a choice. - Making sure all stops have up-to-date schedules	Transit	DISAGREE	Female		- The ads sprawled all over the side of the windows are unnecessary. Rain, snow, hail, only visible window is the drivers, if that. Yes these companies pay money to have their ads advertisement, but this is at a cost of the satisfaction of riders not being able to see where they are going.	- Having a bus driver who reorganized the bus to get two to three wheelchair individuals in into a crowded bus - Having a bus driver who was calling out the stops ahead of time	- Running after the bus, getting to the bus stop, standing at the door, bus driver closing door in my face and driving away - Bus driving by the stop, being half-filled.	NO	YES	YES	Pass	YES	DISAGREE	Regularly	AGREE	Occasionally	Internet	AGREE	18-24	DISAGREE	Employed Full-Time	East Hamilton	3	Transit will never be perfect because of uncontrollable circumstances, however we can work towards making it better. Has all employees of the Transit Division at the City of Hamilton ride a bus? How are these people deciding on what is better when they haven't experienced what is going on. (I have been riding on transit ie. bus/train for approximately 14 years)
150	More frequent buses on major routs every day of the week. Even better would be the introduction of a Light Rail or Bus Rapid Transit system.	More frequent buses on major routs every day of the week. More complete bus shelters (i.e.: particularly important during cold or rainy weather).	Driving	DISAGREE	Female		The rule about not eating on the bus. I don't think anyone follows it anyhow. Current marketing campaign or lack-there-of. If the TTC can brand themselves so can the HSR. There has to be a marketing firm or perhaps students that could offer their services perhaps in exchange for free ridership, etc. There is not much else I would give up.	Some of my best experiences have involved kind responsive bus drivers. Bus drivers are more then just HSR employees. They are ambassadors of the city willing to give directions, clarify their rout and show patience with riders (e.g.:waiting at a stop before speeding away so older people who need extra time can get to to seat)	Although I can not site a specific example, I remember many occasions when a driver simply ignored riders that were loud or obnoxious, intoxicated, playing music or very rude to other riders. This is the sort of behavior that drivers should respond to in some capacity, even if it through a general reminder to all riders about respecting the rules of the bus. I also think the driver should feel empowered to ask able bodied people to give up their seats when a senior or disabled person boards the bus.	NO	YES	YES	Pass	YES	DISAGREE	Occasionally	DISAGREE	Occasionally	Printed Schedules	AGREE	25-34	DISAGREE	Employed Full-Time	East Hamilton	3	Citizen led groups such as TUG pay an important role in improving the city's transit system.
151	Barton Street East/West needs double buses at least every 2nd or 3rd bus. They are filed to capacity. Just ride this rout day/evening, weekends to see what I mean. The buses are generally so full I feel like a sardine in a can.	I would put a limit on buggy size sort of like they do with luggage at the airport. Buggies are getting bigger and bigger every year it seems making it harder for people to move around on or board the bus. Perhaps there is a way of regulating this. Alternately, if the buses were clearly marked with spots designated for buggies, it might encourage these riders to keep their strollers out of the walk ways. The drive should be an "ambassador" for the city. They should keep order in the bus when talking becomes too loud or music is played so that everyone can hear it (this includes loud head phones). Order is always appreciated by other riders.	Transit	DISAGREE	Female			One thing that I like about the current bus system is the present cost (Oct 09). I also like transfers which give me about 1 1/2 hrs to do things and return home. That's a great service.			YES	YES	Cash	YES	DISAGREE	Regularly	AGREE	Occasionally	Don't Get Inform	DISAGREE	55-64	DISAGREE	Disability	East Hamilton	3
152			Driving	AGREE	Female					NO	YES		Tickets	YES	AGREE	Occasionally	AGREE	Occasionally	Printed Schedules	DISAGREE	45-54	AGREE	Employed Full-Time	Dundas	3
153	Better service to the 'burbs like Ancaster, Dundas, Waterdown etc.	More buses in the outskirts!!!	Driving	DISAGREE	Female		Number of buses in the core!	Being able to get to co-op (sometimes!)	Not being able to get a bus when I want to (almost always out here in the outskirts)		NO	NO		NO	AGREE	Occasionally	DISAGREE	Never	Internet	DISAGREE	18-24	DISAGREE	No Income	Ancaster	0
154	user pay	more routes /better connections/faster	Driving	DISAGREE	Female		free services/passes for mac/mohawk students	na	rude young people, feet on seats	NO	NO	NO	Cash	NO	DISAGREE	Occasionally	AGREE	Never	Printed Schedules	AGREE	55-64	DISAGREE	Employed Full-Time	Ancaster	2	user pay
155	Free bus fare for children up to age 6 who are accompanied by an adult.	Call out the major stops, eg. the 1A or 1 King going east. Announce Wellington, Wentworth, Sherman, Ottawa, Parkdale, Eastgate Mall. Please add a stop at Wellington for the B-line bus and take out the Sanford stop. Many seniors who live at First Place travel to either Eastgate Mall or McMaster Hospital.	Cycling	DISAGREE	Female		Give up the B-line stop at Sanford st.	The 35 "College" bus goes into Mohawk College Fennell campus.	Around 10:00 am. I had to wait half an hour for a Barton bus going east. Since the Barton bus usually goes every 8 minutes, it was unexpected to wait for so long. This has happened more than once.	YES	YES	NO	Tickets	YES	AGREE	Regularly	AGREE	Regularly	Printed Schedules	DISAGREE	45-54	AGREE	Employed Part-Time	Downtown	4	If a bus is experiencing any mechanical problem like brakes not stopping effectively, overheating, chugging along without usual power, or a broken window, please take it off the route for repair as soon as possible. As inconvenient as this may be, it will prevent potential whiplash and/or other accidents.
156	Drivers controlling passengers	Demanding that drivers control the behaviour of passengers would make more middle class people be willing to use it. Right now they are afraid to. Providing small collapsible buggies to mothers with small children and demanding these be used when transit is accessed would make the buses less crowded. Loud music, people with feet on the seats, messy buses because drivers don't have to tidy them at the end of a route, people that think their backpack is entitled to a seat and general rudeness, would make the experience better and encourage riders.	Transit	AGREE	Male		Buses modified for mixed use are too expensive and slow down the route. There should be darts type buses on the major routes for wheelchair access customers.		Ever having a complaint. It is handled by a union member who feels it is there duty to defend any rude driver. They will all but call you a liar and discourage complaints.	NO	YES	YES	Pass	NO	DISAGREE	Regularly	AGREE	Regularly	Internet	AGREE	55-64	DISAGREE	Employed Full-Time	Downtown	2	Public transit has become a necessity - those who use it because poverty forces them are now virtually the only customers on many routes. There is now a critical mass of the disengaged and the disenfranchised riding the buses, their behaviour has frightened off the rest of the community. Thus there are increasingly rude drivers who see themselves above their passengers (their income has made them so) and they feel entitled to listen to their hands free phone or stereo. I no longer feel safe
157	More frequency.	More frequency, more direct routes, lower prices to increase ridership. For myself, I would need more routes. There are 2 buses that go by my residence, neither of which are overly useful.	Driving	DISAGREE	Female					NO	YES	YES	Cash	YES	AGREE	Occasionally	DISAGREE	Occasionally	Internet	DISAGREE	25-34	AGREE	Employed Full-Time	East Hamilton	3	Increasing funding to public transit benefits drivers as well. Even if you never take the bus, subsidizing it so that more people will take the bus actually decreases the amount of traffic on the road.
158	Better washroom access for the drivers along all bus routes.	Consistent bus drivers.	Transit	AGREE	Female			Getting to where I have to be on time.	In the evenings after work, my first bus arriving 5 minutes late to my connection point, the connecting bus leaving on time (3 minutes prior or early) and causing me to be late getting to my daughter's day care. The next bus comes 15 minutes later, causing me to be 15 minutes late (that bus hits traffic) and the day care has a $1/minute late fee, so i usually end up with about a $12 fee.	NO	YES	YES	Pass	NO	AGREE	Regularly	AGREE	Occasionally	Internet	AGREE	25-34	DISAGREE	Employed Full-Time	West Hamilton	4
159	More service from Eastgate Square to the Mountain	My husband and I use the transit whenever we have to go somewhere. We do not have a car and we are seniors. More service to outlying areas of the city.	Transit	AGREE	Female		Nothing	We use the transit quite a lot and we have had very good experiences on the buses/I	I don't think we have ever had a bad experience.	YES	NO	YES	Pass	YES	AGREE	Regularly	AGREE	Regularly	Printed Schedules		65 or higher	AGREE	Other Pensions	East Hamilton	3	I think our system is very good. We can get on the bus near our home in east Hamilton and travel to Dundas, Burlington and Ancaster without having to change buses.
160	More routes further out. For example Burlington residents don't have a bus route to McMaster. If it takes too many transfers, and takes too long, the students don't use it.	Get more McMaster students to discuss why they won't or can't use public transit.	Power Wheelchair	DISAGREE			nothing, public transit is the only option for the future	The increased routes I have seen over the past ten years.	Bus drivers that treat the elderly, women and disabled ignorantly and rudely. And the biggest... young people with their ears stuffed with loud music that won't give up the first few seats.		NO	YES	Cash	YES	DISAGREE	Regularly	AGREE	Occasionally	Internet	AGREE	35-44	AGREE	Disability	Downtown	2	I wish drivers would enforce the basic rules...students will not go to the back of the bus, but gather mutely at the rear door. Manners are poor, banging others in the face with large back-packs, sneezing on people or in their hands then grabbing the poles and hangers - spreads disease.
161	more frequent service (no hour long waits)	I understand that increasing service levels would help increase ridership, but keeping fares affordable is required to not lose riders. I think the city has to look at transit as an asset to the community, and fund it accordingly (maybe the money spent chasing games could be invested in the community!) The VIVA system in North York uses real time monitoring and displays the next bus arrivals at transit shelters. The system leaves out the guessing, when you are standing in winter wondering if the bus is late, or you missed it, etc.	Walking	DISAGREE	Male		Bus advertising - I hate having my view obscured by the mesh advertising screens that cover the bus and bus windows.	I love running into people i know on the bus, most rides are an experience in democracy and community	Two weeks in a row, during winter when the snow was deep, and sidwalks impassible, the bus failed to show up, forcing my daughter and I to walk on the road in traffic to get to a different bus line, so she wouldn't miss her lessons. The HSR acknowledged the bus had broken down (both times) but would not even make up for our inconvenience with free bus passes/tickets/anything.	NO	NO	YES	Tickets	YES	AGREE	Occasionally	DISAGREE	Occasionally	Internet	AGREE	45-54	DISAGREE	Employed Part-Time	Downtown	1
162	The frequency of bus rides on busy routes, more buses are needed.	More buses arriving; more seats on the bus; set a limit size for baby carriages because it is very annoying and they are too big; have a route from the east-end to the mountain	Transit	AGREE	Male		The wheelchair space	THe bus arrived and greeted me politely	A bus that doesn't see that I want to get onto the bus even though it was evident. I was running towards it and it sped past me and splashed water all over me.	NO	NO	NO	Cash	NO	DISAGREE	Regularly	DISAGREE	Occasionally	Internet	DISAGREE	18-24	DISAGREE	Employed Part-Time	East Hamilton	3	I would like to see a change in the seat placement. Sometimes it is awkward and doesn't allow a lot of room for standing. The HSR needs to make it possible to take a lane for themselves rather than them following traffic.
163	Better Sunday service.	Lower the fare.	Transit	DISAGREE	Male		The empty buses running to the Aerotropolis.	When a bus didn't show up, an inspector drove me to the destination.	Another occasion when a bus didn't show up, and I had to spend $35 for a taxi.	NO	YES	YES	Cash	YES	DISAGREE		AGREE	Regularly	Phone	DISAGREE	45-54	DISAGREE	Employed Full-Time	Lower Stoney Creek	3	You'd probably get more business people on the bus if they could be assured there wouldn't be footprints on half of the seats. If you have to wear decent clothes to work, you don't dare sit down on the HSR.
164	Faster efficient 100% environmentally friendly system.	I am injured and the bus seats do not cushion the blow of the bus bouncing. It is easier to stand although the bus throws you around quite a bit and causes more problems. It is brutal to ride the bus with any sort of injury or disability. Please add proper cushioning to absorb the abuse to the body. Also the system takes too long. Bus's do not meet when you have to transfer. Many times the buses come early and leave before the connection! It is unsafe to stand in certain areas of this City waiting for a bus that doesn't come! This happens more often than not! Also on Sundays the buses don't connect you have to wait an hour for the next bus. I take a bus from West Hamilton to Main E and transfer on James st to go up the mountain. The Upper James bus never connects and I am stuck waiting an hour at that bus stop! It shouldn't take two hours by bus to get to church on Sunday. I have to leave at 7am to get to church for 9am	Driving	DISAGREE	Female			I have found the drivers to be friendly and helpful when I need information. The B-Line is a real asset.	I have too many! Aside from waiting for a bus that doesn't show and not getting where I need to go on time and having to walk long distances or take a cab. I have been bounced around by the bus so badly that my whole body hurt for days after. I found it less abuse to stand but then I have been flung around trying with all my might to hold on to what ever is available to keep me from flying into someone else which happens to most people standing. Then there are times when I am on a bus and watch the connecting bus leave before my bus even stops. Or the bus leaves while you are running beside it and it won't stop to pick you up.	NO	NO		Tickets		DISAGREE	Occasionally	DISAGREE	Occasionally	Phone	AGREE	45-54	DISAGREE	Disability	West Hamilton	4	I would like to see Hamilton have state of the art High Efficiency Environmental Rapid Transit that will last a lifetime and put our city on the map. Let's do this right the first time. In the long run the money spent initially will be worth the benifits. This will not only provide the best transit for our citizens of today but it will also benifit future generations, our City and Planet.
165	more frequent busses	lower pricing	Driving	DISAGREE	Male					NO	YES	YES	Tickets	YES	DISAGREE	Occasionally	AGREE	Occasionally	Internet	AGREE	55-64	AGREE	Employed Full-Time	East Hamilton	3
166	Express transit from one area of the city to another... preferrable a light rail system.... which perhaps more expensive in the short term will save money in the long run.	Reliable service... Bus lanes sould be encouraged to ensure that service is not distrupted due to traffic gridlock. Also... drivers need sensitivity training... I am a teacher with the HWDSB and used to take transit everyday to and from work... I ended up buying a car due to the frustration experienced when many drivers simply refused to stop at school transit stops (even with obviously empty buses). I know that teenagers can be loud and perhaps less than polite at times but I also know that when the drivers treated the students well that the students returned that simple courtesy.	Driving	DISAGREE	Male		Transit Stop Phone Numbers ... very unreliable.	Many drivers go out of their way to help the elderly or people with disabilities... which is always nice to see. When I used to take transit on a daily basis the morning drivers were extremely courteous and seemed to know a bit about all the Regulars... very personable... in fact some of them still wave when they see me in the morning (this two years after I stopped riding).	Constantly being late for meetings when drivers sped past transit stops where there were large numbers of teens. Also some very blatant racism.	NO	YES	YES	Tickets	YES	DISAGREE	Occasionally	AGREE	Never	Internet	DISAGREE	45-54	DISAGREE	Employed Full-Time	East Hamilton	2	I do believe that a camera system should be installed in each bus... as much to ensure driver safety as to act as a deterant to unwanted activity.
167	More frequent buses on Saturday and Sunday on East West routes	More direct buses from East to West and more direct express buses from City to the Mountain	Walking	AGREE	Female		Price	On a snowy or rainy day, the buses still run on schedule, as closely as possible. Bus Check is marvellous	Weekend travel from Limeridge Mall is very discouraging especially around shopping season at Christmas in the evenings (Thursday, Friday and Saturday nights)	NO	YES	YES	Tickets	YES	AGREE	Regularly	AGREE	Regularly	Phone	DISAGREE	55-64	AGREE	Employed Full-Time	West Hamilton	3
168	clear or different signs on the buses. (see my worst experience section) They go by quickly and the signs can be viewed only so far away... Also, a list at the bus stops of what buses go by that point. Just the number of the bus would be fine. Morocco and other countries have that and it makes it very easy for a newcomer or new user to figure out the bus system. Without it, it is very difficult, unless by trial and error.	not sure	Driving	DISAGREE	Female		not sure	I like the amount of time on the transfer tickets. It allows you to catch different buses or to make a few pick-ups along the bus route eg. farmer's market, then another place for a few more groceries.	getting on an express Mohawk college bus that had the same name as the bus (probably minus the word 'express'. I wanted to take and the express not going as far south as I needed to go. I ended up walking for 40 min to get to my destination (and arriving at the same time as the bus my bus driver suggested taking).	NO	NO	YES	Cash	YES	AGREE	Occasionally	AGREE	Never	Internet	AGREE	35-44	AGREE	Employed Full-Time	East Hamilton	0
169	More buses	More buses	Transit	DISAGREE	Male		Some stops on the B-line	Met a friend	Bus didn't show up. Missed important appointment.	NO	NO	YES	Cash	YES	DISAGREE			Regularly	Phone	AGREE	45-54	DISAGREE	Self-employed	Lower Stoney Creek	3	A lot more business people would probably ride if half the seats didn't have mud on them from slobs putting their feet on the seats.
170	test	test	Transit	DISAGREE	Male		test	test	test	NO	YES	YES	Cash	YES	DISAGREE		DISAGREE	Regularly	Phone	DISAGREE	45-54	DISAGREE		Lower Stoney Creek	3	test
171	More Buses	More Buses	Transit	DISAGREE	Male		transcab	Bus driver let me off at building instead of a block away when it was raining.	Bus didn't show up.	NO	YES	YES	Tickets	YES	AGREE	Regularly	AGREE	Regularly	Internet	DISAGREE	55-64	AGREE	Employed Full-Time	Lower Stoney Creek	2
172	more service/ buses	Reduce fare/eliminate fares. Why not? Make it easier for mothers with baby strollers to grt on /off buses. Even though mostg busses have ramps, it is still difficullt for people with buggies to get on. They should be allowed to enter from the rear ( back side door) and have a place set aside for them. This is often done for wheelchair people.	Driving	AGREE	Male		Occasional users who pay cash faresneed to provide exact change. This can be a detriment to ridership. Create a Fare box that will give change like what is available in parking garages..... inser paper currency and have it dispense change. I am sure that a mall version of the machine can be created.	Rode the #4 bus several years ago, and the bus driver always said hello and goodby. Nice pleasant guy.	Was hurled forward ( was standing to exit) as the bus was cut off by a car driver and the bus driver made a real sudden stop. Not bus driver's fault. Now I stay seated until the bus comes to a stop. lol	NO	NO	NO	Cash	YES	DISAGREE	Occasionally	DISAGREE	Never	Printed Schedules	DISAGREE	55-64	DISAGREE	Other Pensions	West Hamilton	2	City planners should start planning new housing surveys with public transit in mind, for example, that homeowners would be able to walk to a bus stop in a manner of say 5 minutes. Some older surveys are designed so that a car is almost mandatory, unless you want take a real long walk to get to a bus stop. As the population ages, seniors will end up relying on public transit more and more, as they get too old to drive, so accessability will be a major concern. Wheelchair accessible buses or vans need to be increased.
173	Increase in service. While some buses - Barton, #10, etc are great, others like: #6 or 52 and Wentworth needs more buses - especially in the evenings and weekends.	Create bus lanes - while the "right of way" for buses improves the services, at times, I can walk faster to my destination then wait for the bus.	Cycling	AGREE	Female		I am not willing to give up anything, we need every bit of the bus service that we can get!	Watching when someone is running for the bus, and the drivers stop to pick them up.	Watching when someone is running for the bus and the driver does not stop to pick them up.	NO	NO	YES	Tickets	YES	AGREE	Regularly	AGREE	Regularly	Internet	AGREE	25-34	DISAGREE	Employed Part-Time	Downtown	3	Funding public transit should be a priority.
174	We need better service on weekends	Later service	Cycling	DISAGREE	Female		The line to the airport	A nice bus driver	A rude bus driver	NO		YES	Cash		AGREE	Occasionally	AGREE	Occasionally	Printed Schedules	DISAGREE		AGREE	Employed Full-Time	Upper Stoney Creek	3	I don't take the bus to work because people put their feet on the seats and I don't want to get dirty.
175	Possibly more hybrid buses, and/or buses that have more space, especially on route that are in high use throughout school hours (i.e. Mohawk route 41)	I do not think anything could make me want to ride more, as I take the bus to and from school all the time, in fact, I take TWO buses, each way.	Transit	AGREE	Female		I think I would be willing to give up the benches at bus shelters.	I think my best experience would have to be, well, any time that I am able to sit down and relax on the bus, on my way to OR from school.	My worse experience would have to be any time that the bus is so full that I have to wait for another bus. One specific example may be the one time that it was raining out, and I had to wait for three buses before I could get on even one.	YES	NO	YES	Pass	YES	AGREE	Regularly	AGREE	Never	Phone	DISAGREE	Under 18	AGREE	No Income	East Mountain	3	No.
176	reduced cost, especially for those who need it the most.	improved service; affordability; bus lanes or other infrastructure to improve efficiency and travel times.	Driving	DISAGREE	Male		can't think of any	some drivers are particularly helpful, generous/accomodating with transfers, etc.	buses passing by that really aren't full, where people haven't moved all the way back, haven't taken empty seats, etc.	NO	YES	YES	Tickets	YES	AGREE	Occasionally	AGREE	Occasionally	Internet	AGREE	25-34	AGREE	Employed Full-Time	Downtown	3	transit is a social equalizer, an air-saver, a fuel saver, an economic essential. support it, improve it, be brave and articulate when speaking with constituents who half only their self-interest and property taxes in mind.
177	Users pay more of their share of the costs of operation.	Less stops, reduce the costs of operations. Wages and benefits are much higher than a large portion of the riders are receiving.	Driving	AGREE	Female		Don't quite appreciate what the question is asking.	Using the B-Line Express at off peak times.	Waiting for extended time due to, weather and large number of riders.		NO	NO		YES	DISAGREE	Never	AGREE				55-64	DISAGREE	Other Pensions	West Mountain	1
178	15 minute wait tops. Express routes in many more places with depots that are hubs with buses fanning out at regular intervals. Express routes across the mountain along the link. Small buses on less popular routes	Ancaster buses empty all the time is depressing. Waste of gas and a driver so what to do? You have to use a gimmick to get people on the bus. In the fall after they are finished at Bayfront Park, have the 2 replica trolley buses going up and down the main street (Wilson) from Walmart (pick up at the door) right down to Mohawk/Rousseau and then make a right on M/R and head over to Meadowlands and then up Southcote to Redeemer and then back to Walmart. Maybe the odd time one could do a loop down Fiddlers Green where the seniors residences are and also do 3 loops out to the Ancaster Senior Centre every day (at 9am at noon and at 4pm). This should be the run for a couple of months to attract attention and you might get people hopping on - otherwise, people will stay in their cars if it isn't simple and attractive.	Driving	DISAGREE	Female		n/a -	I don't - it is not convenient	If I had to guess it would be teenagers or thugs.		YES	YES		YES		Never					55-64	DISAGREE	Employed Part-Time	Ancaster	2	Surveys only tell half the story. From the Ancaster perspective - we have never had bus service until the last few years so none of the young people ever used it. This is a car culture. Again - as my comments above state -- you have to make it highly visible, simple to use (as per the route above) and extremely convenient and attractive to get Ancaster people out of their cars.
179	better north-south access in the east and west	clean off dirty seats.	Driving	DISAGREE	Female		nothing	nothing special	no bus when one was supposed to come	NO	NO	YES	Cash	NO	DISAGREE	Occasionally	DISAGREE	Occasionally	Don't Get Inform	AGREE	25-34	DISAGREE	Employed Full-Time	West Hamilton	3
180	When the Buscheck says a bus is coming, it should ALWAYS get there even if its late.	Better transfers to the BLine.	Cycling	DISAGREE	Female		The route to the airport. Put the money somewhere else.	I got on a BLine by mistake and the driver let me off right away instead of making me go all the way downtown.	A bus never came. I had to wait forever.	NO	NO	YES	Cash		AGREE	Regularly	AGREE	Regularly	Phone	AGREE	18-24	DISAGREE	Employed Part-Time	East Hamilton	4
181	Upper Kenilworth Bus route more frequent during the day time and weekends. Upper Kenilworth bus go from downtown to new Heritage Greene (Home Depot, Best Buy, movie theatres)	Later service, bars close at 2am, yet last buses leave downtown at 1:30 am	Transit	DISAGREE	Male		allowing baby carriages on		Too many young mothers with baby carraiages, can't get past them	NO	NO	YES	Tickets	NO	AGREE	Regularly	AGREE	Regularly	Internet	DISAGREE	45-54	AGREE	Employed Part-Time	East Mountain	2	Reports say ridership is down, but Upper Kenilworth bus is always full when I get on it
182	Clean buses.	See above.	Cycling	DISAGREE	Male		Weekend service.	Nothing really. A bus driver didn't drive off when I was running to catch the bus.	The bus never showed up and I was late for work.	NO	NO	YES	Cash	NO	DISAGREE	Occasionally	DISAGREE	Occasionally	Printed Schedules	AGREE	18-24	DISAGREE	Employed Part-Time	Central Mountain	3	Why don't they have a video showing us how to use those bike racks at the front?
183	Every transit trip starts with a walking trip. We need better sidewalks and more comfortable transit stops / stations. If we're really getting LRT we still need to up the game on the feeder buses.	More frequent service, more capacity (flyby's are too common), smoother ride.	Walking	DISAGREE	Male		Empty buses roving around suburbs.	NA	NA	NO	NO	YES	Tickets	YES	DISAGREE	Occasionally	DISAGREE	Occasionally	Internet	AGREE	25-34	AGREE	Employed Full-Time	Downtown	2	Too many questions already
185	Zoned fare structure. I shouldn't have to pay a fixed rate to take the bus downtown or right across the city.	Reduce the cost of the monthly pass. Right now it's not worth buying unless you take the bus EVERY DAY.	Driving	DISAGREE	Male		This is a system with no fat!!	Getting home after the Grey Cup, I was in no shape to drive!	Waiting while full buses pass me by....	NO	YES	YES	Tickets	YES	AGREE	Occasionally	DISAGREE	Never	Phone	AGREE	45-54	DISAGREE	Employed Full-Time	West Hamilton	2	We need more/better transit! Hamilton wants to be a real city, it needs real transportation!!!
186	Lower fares	Lower fares	Driving	DISAGREE	Male		We shouldn't cut anyone's service	Christmas Eve 2008 the HSR driver took the time to explain how I could save my return fare.	Understanding routes on the web	NO	YES	YES	Tickets	YES	DISAGREE	Regularly	DISAGREE	Occasionally	Internet	AGREE	55-64	DISAGREE	Other Pensions		2
187	LRT!	-LRT -Better stops and stations -Rejig bus routes to feed the LRT transfers	Driving	DISAGREE	Male			I don't use transit right now, it doesn't meet my needs.	Being a kid and standing in the snow and rain waiting for a bus to take me to school.		YES	YES		YES	DISAGREE	Never	DISAGREE			AGREE	35-44	DISAGREE	Employed Full-Time	Central Mountain	2	Too many questions, I thought this was supposed to be about transit.
188	Reduce the cost of transit passes, I use transit all the time and I barely save any money with a monthly pass. Also, transit should be free downtown, eg for a concert or sports event.	It's simple really: more funding! Get rid of area rating and charge everyone what downtown pays. That way you can afford to improve service across the city.	Transit	AGREE			Those empty buses driving around car-dependant suburbs.	It's always a good experience. I get to sit and read, listen to some music and let someone else drive.	Sometimes the B Line is really crowded.	NO	YES	YES	Pass	YES	AGREE	Regularly	DISAGREE	Regularly	Internet	DISAGREE	45-54	AGREE	Self-employed	East Hamilton	3	COuncil needs to take transit seriously. Right now mostly only poor people use it because it's designed as a welfare service. Cities with better transit service have more middle class users.
189			Walking	AGREE	Female					YES	NO	NO	Pass	YES	AGREE	Regularly	AGREE	Regularly	Phone	DISAGREE	18-24	AGREE	Student Loans/Bursar	West Hamilton	2
190	everyone treated the same and pay the same; if you take up a seatdisabled or notthe fare should be the same; and tone down the kught.	lower fees and guaranteed seating. I have a herniated disc in my back and can't stand long.	Driving	AGREE	Female				I was on the Upper Sherman New Years 1996m about 6 p.m.my boyfriend, two kids and I got on at Gore Park.We were the only riders the whole trip.We had to ask the driver three times to slow down My three year old and I could hardly stay in our seats and I was holding a three month old on my lap We almost got off the bus and I have lomited my use since.	NO			Tickets		DISAGREE	Occasionally	DISAGREE	Never	Don't Get Inform	AGREE	25-34	AGREE	Employed Full-Time	East Hamilton	2	I think the bus should have a t.v.telling people proper bus etiquette and maybe the city could flop the bill because they can advertise what Hamilton has to offer. If people on the bus were more respectful, I'm sure ridership would increase.
191	Further routes- hopefully one in the Bishop Tonnosarea	better access	Cycling	AGREE	Female			Mpme on particular; I always have a good experience; the drivers are always friendly	never has one	YES			Tickets		AGREE	Regularly	AGREE		Internet	DISAGREE	Under 18	AGREE	Employed Part-Time	Central Mountain	3
192	light rail	A regular information notice in my workplace	Driving	DISAGREE	Male			Regular trips to the pub without drunk driving worries	Sitting next to obnoxious drunks	NO			Cash		DISAGREE	Occasionally	AGREE	Occasionally	Internet		35-44	DISAGREE	Employed Full-Time	Lower Stoney Creek	3
193	anility to carry more thsn two bikea per bus	more park and rides with free parking reduce overcrowding - jeep track of high school schedules i.e holidays on high school routes	Driving		Female											Never					45-54		Employed Full-Time	Central Mountain	3
194	I would like to see everyone on OW and ODSPjavomg the bus pass ike the working poor or seniors.	cost of buses is too expensive						the frequency of service during the day																	0
195	extend bus routes to Grimsby and Winona	more new buses on main routes during rush hour						It is reasonably efficient																	0
196	more accordion buses to fit a larger amount of people because a lot of the time the buses skip the stop because they're fill	increase the frequency of bus on Sunday and in the evening I believe that of buses were more frequent in the evening more youths who are out for the night would take them						the availability in the downtown area; free rides on New Year's to promote not driving after you have consumed too much alcohol																	0
197	Civility in some drivers. Also some drivers should be more knowledgeable about routes, times, schedules, etc.	Lower fares for the poor	Walking	AGREE	Male			A driver bending a rule convenience someone	Absence of empathy, commom decency to ward a disabled woman and spouse (more than once)	NO	NO	NO	Tickets	YES	AGREE	Regularly	DISAGREE	Occasionally	Printed Schedules	DISAGREE	55-64	AGREE	Disability	West Hamilton	3
198	all day transfers for working poor and on OW with proof of i.d. to qualify	slightly lower fares	Transit	AGREE	Male		nothing	riding through the flood waters	drunkenness pr the use of profanity on other patrons	NO	NO	NO	Tickets	NO		Regularly	AGREE	Occasionally	Printed Schedules	AGREE	45-54	AGREE	Investments	Downtown	3	The B-line bus should make more stops
199	route coverage currently does not accomodate certain areas	the cost, if they lowered the price, one would hope the volume would increase up and over the break even point	Driving	DISAGREE	Female		24 hour service if less travelled routes	I like that most drivers are friendly, say hello and even open up in discussions	after strike,waiting for the "union" driver get his food at Tim Horten's which was not an authorized spot	NO	NO	YES	Cash	YES	AGREE	Occasionally	DISAGREE	Never	Internet	AGREE	45-54	DISAGREE	Employment Insurance	Downtown	2	I was working pit in Stoney Creek (Lewis Road)it would have been nice to have bus service in the area
200	Zoned fare system. Right now the flat rate punishes people travelling a short distance, while the slow trundly service punishes people travelling a long distance. It's hard to fix the slow trundly service (LRT would help) but easy to fix the flat rate and charge less for going shorter distances.	Like I said, pay-as-you-go is the way to go unless you use the bus all the time and buy a monthly pass.	Driving	DISAGREE	Male		Flat rate.			NO	YES	YES	Cash	YES	DISAGREE	Occasionally	DISAGREE	Never	Internet	AGREE	25-34	DISAGREE	Employed Part-Time	Downtown	3	Treat transit like a social service, and only people on social assistance will use it.
201	A video really good directions on how to use the bike rack.	More buses and cleaner buses. Enforce the rules on people carrying open drinks on the bus.	Cycling	DISAGREE	Male			The bus was on time	The bus wasn't on time. It didn't come at all and I waited for half an hour.	NO	NO	YES	Tickets	NO	DISAGREE	Regularly	DISAGREE	Regularly	Phone	AGREE	18-24	DISAGREE	Employed Full-Time	Upper Stoney Creek	2	Some jerk spilled their coffee all over my pants when I was going to work. She didn't even apologize.
202	buses shouldn't be canceled on weekends, increase the amount of transit.	cheaper faster service would definitely increase ridership.		DISAGREE	Male		nothing.		buses are sometimes very late. in one instance the bus never actually came and i had to wait an entire hour before the next one of its kind pulled up.		NO				DISAGREE		DISAGREE		Don't Get Inform	AGREE	Under 18	DISAGREE	Employed Part-Time	West Hamilton	3	i think if the amount of buses decrease and the bus fare is increased the majority of high school students will no longer be able to afford transit nor will they want to due to the inflexibility of the bus schedules. they will most likely resort to other means of transportation. ie: bikes and walking. which will ultimately decrease the income of transit officials and piss off the majority of the high school student body.
203	More public support for transit;, tax funding from across the city at least as high as the old city pays and hopefully higher.	Better service, lower prices.	Transit	AGREE	Female		??	Getting to Gore Park just as my Wentworth bus is pulling up.	Getting to Gore Park just as my Wentworth bus is pulling away.	NO	YES	YES	Tickets	YES	AGREE	Regularly	DISAGREE	Occasionally	Internet	AGREE	25-34	AGREE	Employed Full-Time	Central Mountain	3	Transit needs a lot more love in this city!
204	Better advertising on the HSR. Frankly, I'm sick of seeing condom adds and treatments for STD's (ironically the condom adds must not be working)	Redesign the buses to suit more people. Right now they have random bars placed out too far into the aisle that makes it difficult for people to pass when it gets busy. There are means to design a handicap friendly bus that doesn't have these bars placed in these ares. Right now, if you ride the number 1 King bus either eastbound or westbound, it takes 2 strollers or one scooter/wheelchair to clog nearly half the seats. (This isn't to assert blame on the riders, more on the poor design of the buses to accomodate these needs more adequately) An easier website to navigate (you have to scroll down and remember what column you're looking at and so forth...make it easier for people to follow)	Transit	AGREE	Male		The express bus. I don't use it, but I know lots of other people do. Maybe the LRT could eliminate this option.	Never one "best experience", more of a series of good things on the bus. -The drivers are generally nice, and professional -The driversd are starting to be more assertive to rude/inconsiderate riders	Again, not one terrible experience, and deals more with the people on the bus than the bus itself -People DON'T move to the back of the bus. -It takes very few people to fill the bottom level of a bus -People don't remove their bags (backpacks) when riding, only clogging the bus further -I usually walk to Jackson Square to get the buses outside there because the buses are more reliable there. -There's graffiti everywhere on the buses...always...and it rarely gets cleaned up Certain rules aren't or are very rarely enforced, like fold up your stroller before you get on the bus and don't use it like a grocery rack, don't play your music from a device loud enough for other people to hear it, remove backpacks and bags and place them in front of you, move back, - the very rare occassion you get a grumpy or frustrated driver who could be reported for language or driving poorly, but the system to report is not user friendly	YES	NO	YES	Pass	YES	DISAGREE	Regularly	AGREE	Never	Internet	DISAGREE	25-34	AGREE	Student Loans/Bursar	Downtown	3	Just the design of the buses. Maybe ask the people what they use the bus for. (ie. getting to school/work, groceries) and whether or not they use a walker/stroller or other assisting devices. This might help to imporve the general design
205		Weekend service.	Driving	DISAGREE	Female		nothing	air conditioning in summer	late buses all the time		NO	YES	Cash	NO	DISAGREE	Occasionally	DISAGREE	Occasionally	Internet	AGREE	35-44	DISAGREE	Employed Part-Time	West Mountain	1	The first question and third stupid, and almost made me not do the survey. They said it would be easy to do but the first thing I get is an essay question for a transit expert.
206	Minimum service of every half an hour on all routes during all operating hours (especially on Sunday).	More frequent service in the evening and on the weekend, expand the operating standard beyond serving commuter trips. E Expand the number of stops with shelters and post easy to read schedules at all stop.s	Transit	AGREE	Male		Some stops could be eliminated to speed up service. I wouldn't mind walking an extra block.	I often find the service to be reliable and clean but never exceptional, although I do like the B-Line when I want to go to Stoney Creek, but it should run in the evening and on weekends.	Short turns and later services. Waiting in the rain or cold with no shelter.	NO	YES	YES	Pass	YES	AGREE	Regularly	AGREE	Occasionally	Internet	DISAGREE	25-34	AGREE	Employed Part-Time	Downtown	3	Activate the next stop announcements/signs ASAP and next time you buy buses get ones with wheelchair boarding at the front door and more forward facing seats.
207	Everyone PAYS! Too many scams going on for the normal working person.	Ridership is higher, just more people ABUSING the system with 4 prong canes and walkers.Loss of money. Put a limit on how many baby buggys enter very danger trying to get the the back of the bus.	Transit	DISAGREE	Female		Taking HSR to the meadowlands poor service and faster by car.	Good service into downtown, less money for paying for parking.	Seeing people abusing system running for a bus with a cane,walker etc then getting on for free while a single mother has to pay. Also to many baby buggys.	YES	YES	NO	Pass	YES	AGREE	Regularly	AGREE	Occasionally	Phone	DISAGREE	35-44	AGREE		East Hamilton	3	Put a limit on buggys,walkers etc... these items are putting the drivers schedules behind and for the working person why should walkers get on for a free fare when i have to pay? maybe everyone should my a 4 prong cane and ride for free........
208	Cameras at major bus areas	Weekend service	Cycling	DISAGREE	Male		Don't know	I met my girl friend on the bus	Rude bus driver	NO	NO	YES	Cash	NO	AGREE	Occasionally	AGREE	Occasionally	Phone	AGREE	18-24	AGREE	Employed Part-Time	Downtown	2	My bike has been vandalized twice at Eastgate Square.
209	More frequency on certain bus routes	Not raising the fares in these uncertain times. Some families can barely afford it now.	Transit	AGREE	Female		There is nothing I would be willing to give up. I ride the bus everyday as I don't drive and it is my only way of transportation around town.	There was a very drunk man on the bus one day and I was minding my own business when he started yelling at me for no reason. The bus driver got him up to the front of the bus and made sure he did not bother anyone else and I really appreciated that as I was not feeling to safe at the time.	The only thing I can think of is when a bus breaks down or does a short turn because it is running late and you are waiting at a stop with no idea what is happening and you stand there for over half an hour in the rain because the bus only runs every 20 minutes.	NO	NO	YES	Pass	YES	AGREE	Regularly	AGREE	Occasionally	Internet	AGREE	45-54	AGREE	Employed Full-Time	East Hamilton	4
210	Trying to better link connecting busses, where people need to transfer. If you miss your transfer, your trip ends up taking almost an hour.	Better scheduling to avoid full busses after school's let out. Often people have to wait for 2-3 busses to go by before there is room, and this causes great frustration.	Driving	AGREE	Female			Bus drivers radio-ing ahead to have other busses wait for you when you need to transfer or if you have just missed your bus. This has happened several times, and is very thoughtful.	Having a bus driver drive right by my stop early in the morning and not stop (even when the bus is not full). Bus drivers that slam on the brakes and stomp on the gas when the bus is full is dangerous and painful and has happened to me before.	NO	YES	YES	Tickets	NO	AGREE	Regularly	AGREE	Occasionally	Internet	AGREE	25-34	DISAGREE	Employed Full-Time	East Mountain	2
211	More service	Every time there's some little problem, half of the busses in the city run late. I can't count on the bus to get me to work on time.	Walking	DISAGREE	Female			A driver saw me running for the bus and didn't drive away.	Late busses	NO	NO	YES	Tickets	NO	DISAGREE	Occasionally	DISAGREE	Never	Don't Get Inform	AGREE	35-44	DISAGREE	Employed Part-Time	East Hamilton	3	I would take the bus to work if I could count on it to get me down town on time.
212	Proper lighting/security cameras at hubs such as Eastgate Square and Limeridge Mall. This is my second survey, and I'm filling it in because my bike has been vandalized 3 times this season at Eastgate, and I'm sick and tired of it. It wasn't left overnight or anything, either.	Enact and enforce behaviour by-laws: No feet on seats, stand up for elderly/disabled people.	Cycling	DISAGREE	Male		None...it's minimal now.	When a bus didn't show, an inspector gave me a lift from Eastgate to the Stoney Creek Municipal Building on Jones Road.	Bus that just didn't show up. Cost me a cab ride from Stoney Creek to downtown Hamilton.	NO	NO	YES	Cash	NO	DISAGREE	Regularly	AGREE	Regularly	Internet	AGREE	45-54	AGREE	Self-employed	Lower Stoney Creek	3	If the HSR doesn't enforce a ban on those huge strollers on the bus, somebody's going to get killed. I've lost track of how many times I've seen old people inconvenienced, hurt and/or endangered by they monstrosities. BAN THEM!
213	Better service to/from Dundas.	Give all the #5 buses their own unique bus number and route; get rid of the confounding alphabet! The way it's setup at the moment is FAR too confusing, and not just for new riders. Decreased fares would encourage new riders and myself to take the bus more often. A reduced fare for riders who are on ODSP and not working would encourage more use as well. Also, make available more printed copies of the HSR system map. I use my map all the time and it wears out quickly due to folding and unfolding.	Walking	AGREE	Female		I coule live without the waterfront and Ticat shuttles. I've never used Trans cabs. I feel the #9 Rock Gardens route isn't terribly useful; I could just as easily take the Burlington bus (after taking the HSR to downtown) and walk to the cemtetary.	My best experiences are when drivers are courteous and considerate; waiting for someone who's running for the bus (when possible), not slamming on the brakes at every stop (especially when riders are standing), and smiling.	When I became a new HSR rider several years ago, I took the #52, one cold January day, to Dundas and waited over an hour for the nonexistant #52 going back to Hamilton. I didn't realise that coming back it turns into a #5. I was frozen and thoroughly ticked off!	NO	NO	YES	Tickets	YES	DISAGREE	Regularly	AGREE	Occasionally	Printed Schedules	DISAGREE	45-54	AGREE	Disability	Downtown	4	I've noticed that there is quite lot of unused space for advertising inside the buses (above the windows). Why not use some of that space to advertise HSR sevices, like shuttles? I had no idea that there was a free shuttle to the Ancaster Fair until today, when I went to the HSR website. Had I known, I would have used this service. In fact, I would have gladly paid the regular fare for it, if I'd been aware it existed. This would be another way to increase ridership. Maybe you advertised this service on local radio (I seldom listen to the radio), but I would think that making your own ads and displaying them where the riders are, would be more cost effective. It would also give the riders some interesting reading during their travels. An idea to save on costs: Instead of making new bus passes every month, why not make the passes reusable, in the same way that you can add more money to a library copy card?
214	Lower fares	Lower fares, more frequent service	Driving	DISAGREE	Male				Waiting in the bus shelter during a torrential downpour and bus drove right past	NO	YES	YES	Cash	NO	AGREE	Occasionally	DISAGREE	Occasionally	Internet	AGREE	18-24	DISAGREE	No Income	West Mountain	2
215	Ban big strollers. I saw a disabled person trying to get past two huge strollers on one of those buses with the yellow poles. It was impossible. She got off at the next stop. Somebody's going to get killed if they don't get rid of those things.	Weekend service that would let me make reasonable plans.	Transit	DISAGREE	Female			A young person with a lot of shopping bags offered me his seat on a crowded bus.	A bus drove right by me right in the middle of the day without stopping. It wasn't full, either. I had to wait almost an hour altogether.	YES	NO	YES		NO	AGREE	Regularly	AGREE	Occasionally	Phone	AGREE	65 or higher	DISAGREE	Other Pensions	Dundas	3	I want to say again, ban big strollers. They're terribly unsafe. What if there was an accident and people had to get off the bus quickly?
216	Greater subsidization of the transit system. Increase service and reduce cost, will eventually entice more riders and help the environment. We must replace a short range view of saving money with a long range vision of increasing ridership.	Improve service. I would ride more often if the sevice was more frequent and more consistent. There is a saying in Hamilton every year the HSR puts the price up 10% and ridership and service goes down by 10%. We must reverse this trend. To start, decrease the price of a ticket while improving service. I don't mind the cost but if the price was lower and the service was better more people would ride the HSR.	Driving	DISAGREE	Female		There isn't much to give up. Service has already been cut over the years. Bus cleaning can't be reduced, because it already is performed infrequently. What we must do is refocus. Subsize public transit for the future goal of keeping people out of their cars.	My then regular Bus Driver who saw me running down the side street and waited for me.	Bus DriverS at Hunter Street and James across from GO Station who refuse to wait for pasengers to cross from the train to get on the bus. This is my worst experienceS. It happens with most HSR bus routes not just mine. We think there is an HSR policy for the drivers to NOT wait for connecting GO Train passengers.	NO	YES	YES	Cash	YES	AGREE	Occasionally	AGREE	Never	Internet	AGREE	55-64	DISAGREE	Employed Full-Time	Downtown	2	This city MUST consider public transit as part of the future vision of the city not a service provided for the poor. This city must find ways to increase ridership and ge cars off the road. I am a firm believer in public transit. If the service was reliable I would be on it all the time.
217	Have a rate for seniors, without having to buy a yearly pass.	Have a rate for seniors, without having to buy a yearly pass. Too many buses don't go further west than McMaster. Poor service west of McMaster	Walking	AGREE	Male			Bike racks		NO	NO	YES	Tickets	YES	DISAGREE	Occasionally	AGREE	Occasionally	Internet	AGREE	65 or higher	AGREE	Investments	West Hamilton	2
218	Mass transit - not just buses - but something to really move people through the city and that connects to other municipalities	More buses - bigger buses. More rider education on how to take the bus. buses with ergonomic considerations incoporated into the design. Friendly bus drivers.	Walking	DISAGREE	Female		There is nothing to give up - there is so little there in the first place.	The best transit experiences I have are when I witness episodes of the bus driver taking responsibility for the state of the bus - telling people to move back, greeting them with at least a nod, maybe even a smile, when they board, when the bus driver waits for someone, when someone gives up their seat for someone else.	I pick up the bus outside the McMaster Children's Hospital. The buses often wait there for up to 20 minutes, running, with the doors closed and the driver absent. The people have to wait, breathing in bus exhaust while they wait for the drive to come back and open the doors. All he/she has to do is turn the bus off.		NO	YES	Tickets	YES	DISAGREE	Regularly	DISAGREE	Regularly	Phone	AGREE	45-54	AGREE	Employed Full-Time	West Hamilton	3	The HSR needs a good communications campaign that will teach people how to ride the bus and that riding the bus is a good thing. Bus drivers need to be hired on their ability to connect with people as well as their driving skills.
219	Implementing light rail or bus only lanes so that buses could get to their destination faster.	More accessible website for finding times.	Cycling	AGREE	Female		Number of busses	When the bus is full and people are happy!	I had to wait for over a half an hour mid-day because the bus didn't show up on time.	YES	YES	YES	Pass	YES	AGREE	Occasionally	AGREE	Occasionally	Phone	AGREE	18-24	AGREE	Employed Part-Time	Downtown	3
220	I need to get to CCIW (Canada Centre for Inland Waters) quickly and it takes SO long and multiple transfers. I know a lot of people are also in this same situation.	We need to integrate with Burlington transit. It is so confusing to use both constantly that I think a lot of people just give us. We can't use the same pass or tickets, and schedules don't agree. It's difficult to get from city to city (the 1 bus from Burlington transit takes over an hour). I would take the bus more if I could get back and forth more easily	Cycling	DISAGREE	Female					YES	YES	YES	Pass	YES	DISAGREE	Regularly	AGREE	Regularly	Internet	AGREE	18-24	AGREE	Student Loans/Bursar	West Hamilton	4	I think public transit is incredibly important and Hamilton has a good start but could definitely improve an enormous amount!
221	More frequent buses to outskirts.	Lower fares, more frequent service, and more reliable service. Bus drivers need to make sure that they meet the connections or radio the connecting bus that they will be late.	Cycling	DISAGREE	Female		Frequency of stops. You can make the stops further apart to cut down on route times.	I'm really happy about the addition of bike racks to the front of the buses. It gives me more commuting options.	It is really difficult to catch Route 16 in Ancaster when you are taking the 5C. The bus routing in Ancaster is really awful - I have to be really desperate to use it. I usually try to avoid taking the bus in Ancaster because it is so infrequent and unreliable.	YES	NO	YES	Pass	NO	DISAGREE	Regularly	DISAGREE	Occasionally	Internet	AGREE	18-24	DISAGREE	Employed Full-Time	West Hamilton	2	In general I find bus drivers very courteous. I find that buses are really loud and they add to the noise in the city a great deal. The hybrid buses are an improvement and I hope to see more of them in the future.
222	More of it	More reliable buses.	Transit	DISAGREE				Nothing special	A bus that didn't show up, and I missed my ride to Kitchener.	NO	NO	YES	Tickets	NO	DISAGREE	Regularly	DISAGREE	Regularly	Phone	AGREE	25-34	DISAGREE	Employed Full-Time	East Mountain	2
224	New/different routes to better serve areas other than downtown. eg. Limeridge, McMaster, ...	Have routes run longer, bus routes that end at 6pm are not very useful for me	Walking	DISAGREE	Female		Aesthetics of buses / comfortable seating	Bus waited for light to change so I could cross and get on instead of having to wait another 10min for the next one.	I was waiting 30min for a bus that never came because I had just missed the last bus at 6pm	YES	YES	YES	Pass	NO	AGREE	Regularly	AGREE	Never	Internet	AGREE	18-24	AGREE	Student Loans/Bursar	West Hamilton	2
225	LOWER FARES Yes, you heard me correct. It has been proven tome and again that raising fares is just lowering ridership. To increase ridership, you need to lower fares to one fare for all i.e.$1.00 or $2.00 and keep it there and have a separate fare for children as in the past of i.e. .50 or .75. Do away with all paper i.e. transfers and have people pay cash only for every ride. Keep passes for seniors as well as other passes. You will find that people will be more willing to give up a a loonie or toonie or two rather that have to $2.55 to ride a bus. LOWER FARES IS THE ANSWER This has never been tried. It should be tried before being thrown out the window	LOWER FARES would increase ridership. Although I don't use the bus as often as others but I know people that do and would welcome lower fares. INCREASED SERVICE, ESPECIALLY TO OUTLYING AREAS It was great years ago when no matter where you were going you didn't have to wait any more than 5-10 minutes for any bus. Having the same drive every day was always nice too. No person should pay a fare to ride a bus and have to stand up. I am thoroughly disgusted by this aspect of public transit. the older style of buses is better where people were sitting in twos behind one another rather than	Driving	AGREE	Female		TRANSFERS I would give up transfers for better and faster service and more buses and be more than willing to pay a cash fare of $1.00 or $2.00	I am the type of person that always checks schedules ahead. My best experiences are always getting on a bus and being greeted by a friendly driver be it male or female.	Miserable drivers. This has been experienced over the years by all riders. Also having to climb over snow banks is not good either and I cannot do this any more after a hip replacement	NO	YES	YES		YES	DISAGREE	Occasionally	DISAGREE	Occasionally	Internet	DISAGREE	55-64	AGREE	Employed Full-Time	Lower Stoney Creek	2	There many other tings that could have been added to this survey. That is why I only rated it as okay. I only hope that they will take into consideration all comments that are given. These comments are not made lightly and for one am very glad that the HSR is finally is asking the people what they want. I made a comment about the buses. I would like to clarify that what I mean is that many people stand on buses because they do not like to sit beside someone but if you have the buses that have the seats behind each other rather that facing each other you will more than likely have more people sitting and less people standing. I think that is it a sin that people have to pay the fares we are paying now and have to stand on any bus. I would wait for another bus if I had to just to get a seat. You should never have to wait any more than 15 minutes at the most for any bus. Also, there should be a bench or benches and garbage cans at EVERY HSR STOP to help prevent littering. So, the bottom line is LOWER FARES, FASTER AND MORE FREQUENT SERVICE THROUGHOUT THE WHOLE CITY INCLUDING OUTLYING AREAS.
227	6gfZa1 zpmlsxxeqcnc, [url=http://aibykibzcvzs.com/]aibykibzcvzs[/url], [link=http://wkwbblcdvtxe.com/]wkwbblcdvtxe[/link], http://kuxuiywomahq.com/	6gfZa1 zpmlsxxeqcnc, [url=http://aibykibzcvzs.com/]aibykibzcvzs[/url], [link=http://wkwbblcdvtxe.com/]wkwbblcdvtxe[/link], http://kuxuiywomahq.com/	Cycling	AGREE	Female		6gfZa1 zpmlsxxeqcnc, [url=http://aibykibzcvzs.com/]aibykibzcvzs[/url], [link=http://wkwbblcdvtxe.com/]wkwbblcdvtxe[/link], http://kuxuiywomahq.com/	6gfZa1 zpmlsxxeqcnc, [url=http://aibykibzcvzs.com/]aibykibzcvzs[/url], [link=http://wkwbblcdvtxe.com/]wkwbblcdvtxe[/link], http://kuxuiywomahq.com/	6gfZa1 zpmlsxxeqcnc, [url=http://aibykibzcvzs.com/]aibykibzcvzs[/url], [link=http://wkwbblcdvtxe.com/]wkwbblcdvtxe[/link], http://kuxuiywomahq.com/	YES	YES	YES	Tickets	YES	AGREE	Occasionally	AGREE	Regularly	Phone	AGREE		AGREE	Employed Part-Time	East Hamilton	4	6gfZa1 zpmlsxxeqcnc, [url=http://aibykibzcvzs.com/]aibykibzcvzs[/url], [link=http://wkwbblcdvtxe.com/]wkwbblcdvtxe[/link], http://kuxuiywomahq.com/
228	NdFwFq nahsdmyalnes, [url=http://dynamptdyiud.com/]dynamptdyiud[/url], [link=http://zyzixsgicxlp.com/]zyzixsgicxlp[/link], http://ayohtmkrcepf.com/	NdFwFq nahsdmyalnes, [url=http://dynamptdyiud.com/]dynamptdyiud[/url], [link=http://zyzixsgicxlp.com/]zyzixsgicxlp[/link], http://ayohtmkrcepf.com/	Cycling	AGREE	Female		NdFwFq nahsdmyalnes, [url=http://dynamptdyiud.com/]dynamptdyiud[/url], [link=http://zyzixsgicxlp.com/]zyzixsgicxlp[/link], http://ayohtmkrcepf.com/	NdFwFq nahsdmyalnes, [url=http://dynamptdyiud.com/]dynamptdyiud[/url], [link=http://zyzixsgicxlp.com/]zyzixsgicxlp[/link], http://ayohtmkrcepf.com/	NdFwFq nahsdmyalnes, [url=http://dynamptdyiud.com/]dynamptdyiud[/url], [link=http://zyzixsgicxlp.com/]zyzixsgicxlp[/link], http://ayohtmkrcepf.com/	YES	YES	YES	Cash	YES	AGREE	Occasionally	AGREE	Occasionally	Internet	AGREE	25-34	AGREE	Other Pensions	Lower Stoney Creek	4	NdFwFq nahsdmyalnes, [url=http://dynamptdyiud.com/]dynamptdyiud[/url], [link=http://zyzixsgicxlp.com/]zyzixsgicxlp[/link], http://ayohtmkrcepf.com/
229	A3e6S6 jkiqdnyudpia, [url=http://wsboqkcfxjzs.com/]wsboqkcfxjzs[/url], [link=http://hpntnuwlneec.com/]hpntnuwlneec[/link], http://hrjoudrhghfv.com/	A3e6S6 jkiqdnyudpia, [url=http://wsboqkcfxjzs.com/]wsboqkcfxjzs[/url], [link=http://hpntnuwlneec.com/]hpntnuwlneec[/link], http://hrjoudrhghfv.com/	Walking	AGREE	Male		A3e6S6 jkiqdnyudpia, [url=http://wsboqkcfxjzs.com/]wsboqkcfxjzs[/url], [link=http://hpntnuwlneec.com/]hpntnuwlneec[/link], http://hrjoudrhghfv.com/	A3e6S6 jkiqdnyudpia, [url=http://wsboqkcfxjzs.com/]wsboqkcfxjzs[/url], [link=http://hpntnuwlneec.com/]hpntnuwlneec[/link], http://hrjoudrhghfv.com/	A3e6S6 jkiqdnyudpia, [url=http://wsboqkcfxjzs.com/]wsboqkcfxjzs[/url], [link=http://hpntnuwlneec.com/]hpntnuwlneec[/link], http://hrjoudrhghfv.com/	YES	YES	YES	Cash	YES	AGREE	Regularly	AGREE	Occasionally	Internet	AGREE	55-64	AGREE	Employed Full-Time	Lower Stoney Creek	3	A3e6S6 jkiqdnyudpia, [url=http://wsboqkcfxjzs.com/]wsboqkcfxjzs[/url], [link=http://hpntnuwlneec.com/]hpntnuwlneec[/link], http://hrjoudrhghfv.com/
230	I know this is difficult one, but more buses during busy times. I notice many buses start going to the garage even when it's pretty busy before 6pm and there are many people waiting. Too many people on the buses, especially during rush hour, etc. Also, bus drivers who prefer to slam on the brakes on every stop. My brain moves. Do they not feel it themselves? Also, less LARGE advertisements pasted on the bus windows, as some people cant see very well, particularly the elderly or people who dont really know where they are.	More buses means more space to sit. The new seats are terrible! They push your back forward so you cant relax during the ride. Seats are hard (no cushion at all! how cheap. The double-buses are a very choppy ride particularly when there are less people on board.	Transit	AGREE	Female		No large baby strollers on BeeLine express especially during rush hour! The bus is not a parking lot for babies. There should be only small strollers allowed (folded). People use these things just to lug there stuff around more than the kid. Some of the kids are just too old for strollers!!! it makes it quite difficult for people to get through. As for strollers for the elderly or infirm, this is fine as they are much smaller than those Hummer Strollers you see around these days.	No strike in a long time, so good for Hamilton ridership!!! :)	Buses that take off on you even when the driver probably knows there are people coming from another bus across the street to catch it. Morning rush :( ie. Getting off B-Line downtown and missing the 21, 33, or 35 buses. Sucks. Every time. The connection is always off by 3 minutes or so. really sucks.	NO	YES	YES	Pass	YES	DISAGREE	Regularly	AGREE	Regularly	Internet	DISAGREE	35-44	AGREE	Employed Part-Time	East Hamilton	4	Why didnt i know they were building a new terminal at McNab until it was too late? Gore Park isnt going to get any prettier as they've removed more trees recently. Put up ugly bushes instead, moving the bus stops wont make this park shine brighter. It's inconvenient too and will lead to more congestion during rush hour on King Street. Sure, there will be a place to keep warm but who wants to keep warm with the likes of some characters down there? i just want to get on the bus and go! Need more public awareness on major changes like these.
231	nothing	buses	Driving	AGREE	Female		nothing	walking	riding the bus		NO	YES		YES	AGREE	Occasionally	AGREE			AGREE	35-44	DISAGREE	Employed Full-Time	Downtown	4